I swear there was a post about this and/or an associated idea, and I can't find them anywhere. 

If a time off request is cancelled/denied and therefore removed from a schedule, is there a way to backfill the previous schedule? Or just deny and then "reschedule" the schedule to pull the work plan back in? 

Similar situation, if we "remove activity code within a range" on a schedule for an emergency, is there a way to put those activities back once the "emergency" is over?  The "View Agent History" only goes back to the most recent save.  When we save/re-publish the change to remove the codes, we can't go back to the shift before that anymore. Also, reschedule wouldn't put the breaks/meals back where they were before.

I swear there was a post about this and/or an associated idea, and I can't find them anywhere. 

If a time off request is cancelled/denied and therefore removed from a schedule, is there a way to backfill the previous schedule? Or just deny and then "reschedule" the schedule to pull the work plan back in? 

Similar situation, if we "remove activity code within a range" on a schedule for an emergency, is there a way to put those activities back once the "emergency" is over?  The "View Agent History" only goes back to the most recent save.  When we save/re-publish the change to remove the codes, we can't go back to the shift before that anymore. Also, reschedule wouldn't put the breaks/meals back where they were before.

Hi All! :)

I believe the idea you want to follow is: https://genesyscloud.ideas.aha.io/ideas/WEM-I-700 and https://genesyscloud.ideas.aha.io/ideas/WETOM-I-60. These have all the votes and I've tried to merge all the similar ideas. 

I'm currently working on charting this same idea. We are starting with:

• Auto-publishing newly approved time-off to published schedules 
• Auto-approve time off requests as long as there is not a restricted activity code on the published schedule

Here are the ideas we are starting with:

• https://genesyscloud.ideas.aha.io/ideas/search?query=WETOM-I-51
• https://genesyscloud.aha.io/ideas/ideas/WEM-I-862

We are starting with the above to get the 'scaffolding' in place. The next idea we are planning on is if the time-off request is canceled/denied, we want to bring back the previous schedule. 

• https://genesyscloud.ideas.aha.io/ideas/WETOM-I-60
• https://genesyscloud.ideas.aha.io/ideas/WEM-I-700

I hope this helps. I'm sorry we don't have a way to accomplish what you need but I want you to know that we are working on it as a top priority for time-off improvements. 

I swear there was a post about this and/or an associated idea, and I can't find them anywhere. 

If a time off request is cancelled/denied and therefore removed from a schedule, is there a way to backfill the previous schedule? Or just deny and then "reschedule" the schedule to pull the work plan back in? 

Similar situation, if we "remove activity code within a range" on a schedule for an emergency, is there a way to put those activities back once the "emergency" is over?  The "View Agent History" only goes back to the most recent save.  When we save/re-publish the change to remove the codes, we can't go back to the shift before that anymore. Also, reschedule wouldn't put the breaks/meals back where they were before.

Hi @Damaris Scott, 

Would you have a rough idea of when these might become available to customers?

I'm particularly interested in: Bring back the old schedule if a time-off request is canceled/denied and auto-publish.

Thanks,
Marian

Hi All! :)

I believe the idea you want to follow is: https://genesyscloud.ideas.aha.io/ideas/WEM-I-700 and https://genesyscloud.ideas.aha.io/ideas/WETOM-I-60. These have all the votes and I've tried to merge all the similar ideas. 

I'm currently working on charting this same idea. We are starting with:

• Auto-publishing newly approved time-off to published schedules 
• Auto-approve time off requests as long as there is not a restricted activity code on the published schedule

Here are the ideas we are starting with:

• https://genesyscloud.ideas.aha.io/ideas/search?query=WETOM-I-51
• https://genesyscloud.aha.io/ideas/ideas/WEM-I-862

We are starting with the above to get the 'scaffolding' in place. The next idea we are planning on is if the time-off request is canceled/denied, we want to bring back the previous schedule. 

• https://genesyscloud.ideas.aha.io/ideas/WETOM-I-60
• https://genesyscloud.ideas.aha.io/ideas/WEM-I-700

I hope this helps. I'm sorry we don't have a way to accomplish what you need but I want you to know that we are working on it as a top priority for time-off improvements. 

I swear there was a post about this and/or an associated idea, and I can't find them anywhere. 

If a time off request is cancelled/denied and therefore removed from a schedule, is there a way to backfill the previous schedule? Or just deny and then "reschedule" the schedule to pull the work plan back in? 

Similar situation, if we "remove activity code within a range" on a schedule for an emergency, is there a way to put those activities back once the "emergency" is over?  The "View Agent History" only goes back to the most recent save.  When we save/re-publish the change to remove the codes, we can't go back to the shift before that anymore. Also, reschedule wouldn't put the breaks/meals back where they were before.