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The Genesys Quality Management team is pleased to announce that it is now recruiting candidates who are interested in using our new "send email notification" workflow block in Architect. This feature allows users to send email notifications as part of a workflow. To use this feature, access the Architect toolbox and you will see a new "Send" action. Once expanded, select "Send Notification" and a new panel will appear asking you to fill in the required information. This beta covers email notifications only, meaning we don't support sending other types of notifications such as SMS. If you have any questions, please reply to this post.
This beta starts July 5th!!
To apply, please fill out the registration form here
#BetaAnnouncement#NowRecruiting------------------------------Michele FisherGenesys - EmployeesWEM Product Management------------------------------
May I know when this feature is targeted to be in GA?
This is planned to be GA in mid-September (Sept 13th).
Thanks for the update!
The only limitation that we could see in resource centre is the 'maximum of 50 recipients'.
Are there any limitations with regards to the total number of notification emails that can be sent with respect to a workflow/instance etc..?
Thanks and Regards,Sriram L
Great question there is a limitation on the number of times that the "Send Notifications to Users" block can be executed in a Workflow to prevent a badly written application from performing a loop on email sends. The limit will be set to 3 notification sends allowed per Workflow execution.
Could you explain how this differs from the auto-reply action, in form and function, and use case scenarios for this and auto-reply and why one would be used over the other. Thanks
This functionality is a bit more expanse and is not limited to be triggered by a customer message to begin with and you can define it to be triggered by other things, such as a QM evaluation state change. For example, if an evaluation is completed and released that could be set as a trigger to send out a notification email.
Is this email notification only linked to QA things or will we also have it for when certain activity codes are added to a schedule, such as Time Off?
I'm from the QM side so I can't speak for WFM but the intent of this functionality was to be used freely and not limited to QA.
There is n number of topics available for WFM related, found one related to TimeOff.
Posting below FYR.
Unfortunately those topics are not yet available in Process Automation. You should filter the list: