Agreed, it would be nice to execture a workflow on ANY flow. Thanks for the feedback, I will investigate the data action option you gave.
Original Message:
Sent: 10-09-2023 11:05
From: Richard Chandler
Subject: Beta Announcement: Email Notifications Via Architect
Hi Joe, You can do this now albeit a bit more cumbersome. On the failure leg of your data action execute a workflow (using another Data Action) and then send the email from the workflow. What would actually be nice is an Execute Workflow action from any flow so that you don't have to create data actions for each workflow and input combination. I did have a look and there is no idea for that at present.
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Richard Chandler
Connect
Original Message:
Sent: 10-06-2023 11:49
From: Joe Ulrich
Subject: Beta Announcement: Email Notifications Via Architect
I do have a use case wtihin initial and supporting flows. It would be nice to get an email alert when a data lookup / data action fails. Additionally in some cases it would be beneficial to add user notifications to tasks even on success or failure.
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Joe Ulrich
Evolve Bank & Trust
Original Message:
Sent: 10-05-2023 09:41
From: Rakesh Tailor
Subject: Beta Announcement: Email Notifications Via Architect
The intent of the feature is to notify Genesys Cloud Users when triggers occur on the platform (i.e. Evaluation Assigned, or in the future: changes to Schedules or Assignment of Learning, a certain Topic is detected, etc.). The intent is to notify USERS, not customers.
For sending SMS or Email to customers, there are other methods to do that.
If we provided this in other Flow types, how would it be used to Notify Users? Under what use case?
Thanks for the feedback!
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Rakesh Tailor
Vice President, Product Management
Recording, Quality, Survey, Speech and Text Analytics
Genesys Cloud
Original Message:
Sent: 10-05-2023 08:48
From: Pete Schroeder
Subject: Beta Announcement: Email Notifications Via Architect
@Michele Fisher
This is a nice enhancement that has recently gone GA! Thank You
Now like so many customers & partners, we want more!
From what I see the "Send Notification" tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call" any plans to expand current abilities?
Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org, I can think of several use cases where this would be very beneficial. Also if external emails are allowed, we can then send SMS via the Mobile providers Email to SMS feature i.e. NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.
Again give us an inch and we will take a mile!
Thank you for you and your teams' efforts! Would love to hear what the future holds for this feature.
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com
Original Message:
Sent: 06-16-2023 17:08
From: Michele Fisher
Subject: Beta Announcement: Email Notifications Via Architect
The Genesys Quality Management team is pleased to announce that it is now recruiting candidates who are interested in using our new "send email notification" workflow block in Architect. This feature allows users to send email notifications as part of a workflow. To use this feature, access the Architect toolbox and you will see a new "Send" action. Once expanded, select "Send Notification" and a new panel will appear asking you to fill in the required information. This beta covers email notifications only, meaning we don't support sending other types of notifications such as SMS. If you have any questions, please reply to this post.
This beta starts July 5th!!
To apply, please fill out the registration form here
#QualityManagement
#WEM
#BetaAnnouncement
#NowRecruiting
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Michele Fisher
Genesys - Employees
WEM Product Management
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