Genesys Cloud - Beta HQ

 View Only


Discussion Thread View
Expand all | Collapse all

Beta Announcement: Email Notifications Via Architect

  • 1.  Beta Announcement: Email Notifications Via Architect

    GENESYS
    Posted 06-16-2023 17:09
    Edited by Michele Fisher 06-16-2023 17:10

    The Genesys Quality Management team is pleased to announce that it is now recruiting candidates who are interested in using our new "send email notification" workflow block in Architect.  This feature allows users to send email notifications as part of a workflow.  To use this feature, access the Architect toolbox and you will see a new "Send" action.  Once expanded, select "Send Notification" and a new panel will appear asking you to fill in the required information.  This beta covers email notifications only, meaning we don't support sending other types of notifications such as SMS.  If you have any questions, please reply to this post.

     This beta starts July 5th!!

    To apply, please fill out the registration form here

    #QualityManagement 

    #WEM

    #BetaAnnouncement
    #NowRecruiting

    ------------------------------
    Michele Fisher
    Genesys - Employees
    WEM Product Management
    ------------------------------



  • 2.  RE: Beta Announcement: Email Notifications Via Architect

    Posted 08-03-2023 05:34

    Hi Michele,

    May I know when this feature is targeted to be in GA?

    Regards,

    Keng



    ------------------------------
    Chia Hung Keng
    Datacom Connect Pty Ltd
    ------------------------------



  • 3.  RE: Beta Announcement: Email Notifications Via Architect

    GENESYS
    Posted 08-03-2023 11:35

    Hi Keng,

    This is planned to be GA in mid-September (Sept 13th).

    Thanks!

    Michele



    ------------------------------
    Michele Fisher
    Genesys - Employees
    WEM Product Management
    ------------------------------



  • 4.  RE: Beta Announcement: Email Notifications Via Architect

    Posted 08-03-2023 11:39

    Thanks for the update!

    Regards,

    Keng



    ------------------------------
    Chia Hung Keng
    Datacom Connect Pty Ltd
    ------------------------------



  • 5.  RE: Beta Announcement: Email Notifications Via Architect

    Posted 09-25-2023 01:22

    Hi Michele,

    The only limitation that we could see in resource centre is the 'maximum of 50 recipients'. 

    Are there any limitations with regards to the total number of notification emails that can be sent with respect to a workflow/instance etc..?

    Thanks and Regards,
    Sriram L



    ------------------------------
    Sriram L
    ------------------------------



  • 6.  RE: Beta Announcement: Email Notifications Via Architect

    GENESYS
    Posted 09-29-2023 14:04

    Hi Sriram,

    Great question there is a limitation on the number of times that the "Send Notifications to Users" block can be executed in a Workflow to prevent a badly written application from performing a loop on email sends. The limit will be set to 3 notification sends allowed per Workflow execution.



    ------------------------------
    Herrick Mai
    Genesys - Employees
    ------------------------------



  • 7.  RE: Beta Announcement: Email Notifications Via Architect

    Posted 09-26-2023 07:32

    Could you explain how this differs from the auto-reply action, in form and function, and use case scenarios for this and auto-reply and why one would be used over the other. Thanks



    ------------------------------
    Bruce Dunn
    Department of Technology & Information
    State of Delaware
    ------------------------------



  • 8.  RE: Beta Announcement: Email Notifications Via Architect

    0