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The Genesys AI Product Management team is looking for customers and partners to test the new auto summarization feature of Genesys Agent Assist. This is an exciting new feature that will reduce manual post-interaction effort while ensuring organizations are consistently and predictably capturing this rich source of insight into every customer experience.
To apply, please fill out this form: Apply for Beta
Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney
Tried filling the form but it says it is limited to users with the digital license. How come GC3 users are not included?
You need to be using Web Messenger to continue the request as this is part of Digital Workspace.
If you mark that option, you can progress.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.