Genesys Cloud CX - Beta HQ

The Genesys AI Product Management team is looking for customers and partners to test the new auto summarization feature of Genesys Agent Assist. This is an exciting new feature that will reduce manual post-interaction effort while ensuring organizations are consistently and predictably capturing this rich source of insight into every customer experience. 

To apply, please fill out this form: Apply for Beta

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Tried filling the form but it says it is limited to users with the digital license. How come GC3 users are not included?

Hi Anish,

You need to be using Web Messenger to continue the request as this is part of Digital Workspace.

If you mark that option, you can progress.

Thanks!