A place to ask questions, connect with others, and stay in the know
We are excited to announce the much anticipated Beta for Genesys Agent Assist (Digital). This is built using our native AI capabilities and fully integrated into Genesys Cloud CX. Genesys Agent Assist automatically surfaces relevant Knowledge Articles in real-time to agents during digital interactions to reduce the time and frustration of searching through knowledge bases. This will improve first contact resolution and ensure a better overall agent and customer experience.
Genesys Agent Assist utilizes Genesys Knowledge Workbench (V2). If you are not already using Knowledge Workbench, it will be provisioned to your org as part of this Beta. Knowledge Workbench is part of the new Genesys Knowledge capability and includes:
We will be registering organizations starting Sept 19th with the goal of enabling the beta for those that are interested in participating no later than October 3rd. Be sure to register your interest early!
Use this form to sign up: Sign-Up