The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

Hi @Sean Rooney ,

Is there an intention when this goes GA that customers not wanting knowledge surfacing will have the manual agent assist search for voice without having to uplift to the agent assist add on?

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 06-16-2023 12:42
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

Thanks Sean. @Sean Rooney - Are there plans to or will this feature include real-time call transcription similar to the integration with Google CCAI?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 12:42
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

You would need to enable Agent Assist which would incur a digital only cost of $15. We don't charge for the voice part in BETA. Also note there's a 30 day free trial of Agent Assist on AppFoundry. 

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-16-2023 10:04
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Thanks Sean. Is there a cost during the Beta for the voice? Also, could we use it only for voice or digital or would it be both inclusive?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 06-16-2023 09:53
From: Sean Rooney
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

Hi Thomas,

Price for Omni channel Agent Assist (including both digital and voice) will be $25usd when released

Sean

------------------------------
Sean Rooney
Genesys - Employees

Original Message:
Sent: 06-15-2023 09:42
From: Thomson George
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

What is the pricing for the Agent Assist Voice feature? The documentation only currently has Digital pricing. Does the pricing apply for use during the Beta too?

------------------------------
Thomson George
Nationwide Mutual Insurance Company

Original Message:
Sent: 04-05-2023 10:27
From: Jane Hendricks
Subject: Beta Announcement: Genesys Native Agent Assist Voice is Now Open

The Genesys Agent Assist team is proud to announce that it is now recruiting candidates that are interested in using our AI-enabled automatic knowledge capabilities for voice-based interactions. As a reminder, the current GA release of Agent Assist supports digital only. Those that choose to participate in this beta will also have the ability to use our in-market digital capabilities. The beta is English-only. 

To apply, please fill out this form: Apply for Beta

Please watch this community for further information -- we will post updates to this discussion.

Questions? Reach out to Genesys Agent Assist PM lead @Sean Rooney 

#BetaAnnouncement
#NowRecruiting

------------------------------
Jane Hendricks
Genesys - Employees
------------------------------