David, you should receive an invitation email to join this private Beta.
The invitation email should come from email Mail@ConnectedCommunity.org
About the 2 orgs you mentioned, I'll follow this up via a separate email.
Regards,
Atsushi
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
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Original Message:
Sent: 09-15-2022 08:26
From: Dawid Kacprzak
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
Hi Genesys Team,
@Mikael Cohen Last week we filled 2 GC orgs for that beta program. Can you please specify when possibly we can join the program? We register one non-prod organization and prod organization.
Warm regards,
Dawid Kacprzak
Original Message:
Sent: 08-29-2022 14:56
From: Mikael Cohen
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
Hi Jeorge,
I have sent you an invite to the group. Please check your email
Regards,
Mikael
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Mikael Cohen
Genesys - Employees
Original Message:
Sent: 08-29-2022 13:45
From: Jorge Rios
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
Hi Atsushi,
Can you post a link to the Beta group page please? Thank you!
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Jorge Rios
Freedom Financial Network, LLC
Original Message:
Sent: 08-24-2022 10:29
From: Atsushi Hirano
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
Andy, I'm not sure what "queue by Queue" means... but we can now set Auto Answer on / off on Queues via API.
In addition, I'll post a brief instruction doc on the Beta group page later this.
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
Original Message:
Sent: 08-24-2022 07:06
From: Andy Jackson
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
This is great news
Will it be queue by Queue at the API or can it be by Queue?
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Andy Jackson
Ten Lifestyle Management Limited
Original Message:
Sent: 08-22-2022 12:57
From: Atsushi Hirano
Subject: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API
We're excited to announce that we're releasing a Beta for Auto Answer for Digital asynchronous interactions (DIG-I-605). This Beta is API only Auto Answer on Queues. One can configure Auto Answer for Email, SMS, Web Messaging, Facebook, Instagram, LINE, Twitter, WhatsApp, and Open Messaging. We're planning to add Auto Answer support on Embedded Client during the Beta period, but it is not supported at this time.
Auto Answer for Voice from Agents settings is currently supported, and we're planning to add Auto Answer support for Voice on Queues in the future. However, please note Auto Answer for ACD Voicemail, Callbacks or Chat wont' be supported.
If you think you would benefit from using this API only Auto Answer on Queues, please sign up using our Beta form. We look forward to hearing from you!
#BetaAnnouncement
#BetaAnnouncement
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
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