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Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

  • 1.  Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 08-22-2022 12:58

    We're excited to announce that we're releasing a Beta for Auto Answer for Digital asynchronous interactions (DIG-I-605). This Beta is API only Auto Answer on Queues. One can configure Auto Answer for Email, SMS, Web Messaging, Facebook, Instagram, LINE, Twitter, WhatsApp, and Open Messaging. We're planning to add Auto Answer support on Embedded Client during the Beta period, but it is not supported at this time.

    Auto Answer for Voice from Agents settings is currently supported, and we're planning to add Auto Answer support for Voice on Queues in the future. However, please note Auto Answer for ACD Voicemail, Callbacks or Chat wont' be supported. 

    If you think you would benefit from using this API only Auto Answer on Queues, please sign up using our Beta form. We look forward to hearing from you!
    #BetaAnnouncement


    #BetaAnnouncement

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    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
    ------------------------------


  • 2.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-23-2022 13:28
    @Atsushi Hirano Amazing Feature!​

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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  • 3.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-24-2022 07:07
    This is great news

    Will it be queue by Queue at the API or can it be by Queue?

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 4.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 08-24-2022 10:30

    Andy, I'm not sure what "queue by Queue" means... but we can now set Auto Answer on / off on Queues via API.

    In addition, I'll post a brief instruction doc on the Beta group page later this. 



    ------------------------------
    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
    ------------------------------



  • 5.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-24-2022 10:34
    Great thanks

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    Andy Jackson
    Ten Lifestyle Management Limited
    ------------------------------



  • 6.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-29-2022 13:46
    Hi Atsushi,

    Can you post a link to the Beta group page please? Thank you!


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    Jorge Rios
    Freedom Financial Network, LLC
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  • 7.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 08-29-2022 14:56
    Hi Jeorge,
    I have sent you an invite to the group. Please check your email
    Regards,
    Mikael

    ------------------------------
    Mikael Cohen
    Genesys - Employees
    ------------------------------



  • 8.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 09-15-2022 08:27
    Edited by Dawid Kacprzak 09-15-2022 08:27
    Hi Genesys Team,

    @Mikael Cohen Last week we filled 2 GC orgs for that beta program. Can you please specify when possibly we can join the program? We register one non-prod organization and prod organization.

    Warm regards,
    Dawid Kacprzak





  • 9.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 09-15-2022 10:45

    David, you should receive an invitation email to join this private Beta. 

    The invitation email should come from email Mail@ConnectedCommunity.org

    About the 2 orgs you mentioned, I'll follow this up via a separate email.

    Regards,

    Atsushi



    ------------------------------
    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
    ------------------------------



  • 10.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 09-26-2022 13:24
    Hi Atsushi,

    I opted in for Beta, but I haven't received any email yet from the mail which you mentioned.

    Can you please send the document to enable the auto answer for digital?

    Let me know your comments!

    ------------------------------
    Jarvish Kisanth Singh
    Voya Services Company
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  • 11.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 09-26-2022 14:03

    Jarvish, the latest document how to use this Beta feature can be downloaded from the Library of the community.

    That said, here is the link for the doc for your convenience.
    Hope this helps.

    Regards,

    Atsushi



    ------------------------------
    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
    ------------------------------



  • 12.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 10-12-2022 21:55
    Hello Atsushi,
    I opted in for Beta, but I haven't received any email yet from the email address mentioned below.

    Can you please send the document to enable the auto answer for digital?

    Thanks.

    -Jessica 


    ------------------------------
    JESSICA GUADALUPE
    Advanced Monitored Caregiving, Inc.
    ------------------------------



  • 13.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 10-13-2022 05:18
    Hi Jessica,

    I have just sent an invitation to you. Please check your inbox and let us know if you have received it.

    Regards,
    Mikael

    ------------------------------
    Mikael Cohen
    Product Manager, Digital, Genesys Cloud
    Genesys - Employees
    ------------------------------



  • 14.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API