Hi @Nikhil Ponnam, thanks for opening the Idea and passing on. Would be great in @Enrico Cornelio and his team gave this a vote, I'll pass it on to my customer.
Best regards,
Stan
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Stan Vasil
eleven (GEMA Consulting Ireland Limited)
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Original Message:
Sent: 02-13-2023 21:21
From: Nikhil Ponnam
Subject: Beta: Campaign Performance Views
Stan, we are working on getting the equivalent of this functionality available within the performance views. We will make sure the report deprecation plans account for this work. The corresponding idea is here: Campaign Detailed attempt history view
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
Original Message:
Sent: 02-13-2023 18:41
From: Stan Vasil
Subject: Beta: Campaign Performance Views
Hi Laurie
I'd like to see the same feature as Enrico, for one of our customer's, who are reporting to their client on every call and this makes their lives more complicated. Well, not yet, because the Report is not deprecated yet, but once it's gone, they'll be forced to use the Exports and the output is different. If there's an Idea on this, would you be able to provide the link so we can give it a vote?
Thanks,
Stan
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Stan Vasil
eleven (GEMA Consulting Ireland Limited)
Original Message:
Sent: 01-20-2023 10:47
From: Enrico Cornelio
Subject: Beta: Campaign Performance Views
HI Laurie,
Any update on the question below ?
Thanks,
Rico
Posted 7 days ago
Hi Enrico,
Apologies, I didn't read your first message closely enough. I will check on this further.
@Nikhil Ponnam is currently out of office, but we will get back to you as soon as possible. ​
Thanks,
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Laurie Nelson
Genesys - Employees
Sr. Director Product Management - Data, Analytics and Reporting
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Enrico Cornelio
LeafFilter North, LLC.
Original Message:
Sent: 01-19-2023 13:44
From: Emily Kammerer
Subject: Beta: Campaign Performance Views
Thanks Nikhil, I've done this. Sharing the link for anyone interested:
https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1264
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Emily Kammerer
Ascendium Education Solutions, Inc.
Original Message:
Sent: 01-16-2023 19:09
From: Nikhil Ponnam
Subject: Beta: Campaign Performance Views
Hi Emily, thanks for the feedback. We had a similar request for another view a while back, highlighting the need for higher number of decimal places. Can you add an idea for this?
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
Original Message:
Sent: 01-13-2023 11:01
From: Emily Kammerer
Subject: Beta: Campaign Performance Views
I'm not sure if this is the right venue for this feedback, but I would really like to see the percent metrics expanded to at least one decimal place on the Campaign Performance View - for example, the Dial Abandon Rate. If nothing else, having this formatting be configurable so organizations could make the decision would be a welcome enhancement. A whole number percentage doesn't provide quite the level of detail I need.
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Emily Kammerer
Ascendium Education Solutions, Inc.
Original Message:
Sent: 11-21-2022 10:47
From: Nikhil Ponnam
Subject: Beta: Campaign Performance Views
Hi all,
We are excited to announce the beta release of the new Campaign Performance Views. These views enable users see the performance summary of all the campaigns within their division and get a detailed view of each individual campaign's performance.
The exports of these views will provide the functional equivalent of the following canned Dialer reports, currently available within the Reports area of the application.
- Dialer Campaign Success Results by Interval
- Dialer Campaign Success Results by Day
We request that anyone interested in participating in this beta, register using the form: Campaign Performance Views - Beta Candidate Survey
Upon completion of the selection of beta testers, we will reach out to you confirming the feature enablement for your organization.
Thanks!
#BetaAnnouncement
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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