Hi Laurie,
I have tried the steps you have outlined and that report only shows one record for each of the conversation ID. On canned report for outbound dialer Attempt report, each attempt of dial creates one record. Since in outbound dialer, a record can be dialed multiple times if the attempts does not reach a contact. The Interactions report you listed above would show only the last attempt made. Since the dialer maintains the same conversation ID for the redials, that report only shows the result of the last attempt. Example, if a record on the calling list is dialed 4 times, that report would show only one interaction record instead of 4. If you select to display the custom attributes, there is a column called "Outbound Attempted" and this would show the number of attempts it made. What the canned report that will be deprecated shows are all 4 attempts showing the time the call was made, as well as the wrap-up codes and call analysis results.
This is the report that need to be replicated before deprecating the canned report.
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Enrico Cornelio
LeafFilter North, LLC.
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Original Message:
Sent: 01-12-2023 17:41
From: Laurie Nelson
Subject: Beta: Campaign Performance Views
Hi Enrico,
Apologies for the delayed reply! On the page you linked above with the deprecation article, you can scroll down and see information for each of the reports that details how to recreate them now, or indicating that the Feature is coming soon. The report you mentioned is already available by using the instructions shown in the screenshot below. Hopefully that helps, if not, please let us know if you need more assistance.
Thanks!
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Laurie Nelson
Genesys - Employees
Sr. Director Product Management - Data, Analytics and Reporting
Original Message:
Sent: 01-10-2023 18:38
From: Enrico Cornelio
Subject: Beta: Campaign Performance Views
Any update on replicating the canned report that will be deprecated "Dialer Campaign Detailed Attempt History Report" ? When will the Campaign Performance Export be available on general release or is this in beta? The site say that report will be deprecated soon https://help.mypurecloud.com/articles/deprecation-canned-reports/
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Enrico Cornelio
LeafFilter North, LLC.
Original Message:
Sent: 12-06-2022 17:25
From: Enrico Cornelio
Subject: Beta: Campaign Performance Views
How about the canned report - Dialer Campaign Detailed Attempt History Report ? Is this going to be replicated in the Performance views? That report shows every attempt made on a contact. Currently the Interactions list only shows a record and a column for Outbound attempted. If a contact was called 4 times, we wanted to find out when each of the 4 attempts was made and the wrap-up code assigned. The Attempt History report, shows the 4 individual attempts details, while the Interactions list only shows one record and a column for the attempts made and the last wrap-up code.
Thanks
Rico Cornelio
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Enrico Cornelio
LeafFilter North, LLC.
Original Message:
Sent: 11-21-2022 10:47
From: Nikhil Ponnam
Subject: Beta: Campaign Performance Views
Hi all,
We are excited to announce the beta release of the new Campaign Performance Views. These views enable users see the performance summary of all the campaigns within their division and get a detailed view of each individual campaign's performance.
The exports of these views will provide the functional equivalent of the following canned Dialer reports, currently available within the Reports area of the application.
- Dialer Campaign Success Results by Interval
- Dialer Campaign Success Results by Day
We request that anyone interested in participating in this beta, register using the form: Campaign Performance Views - Beta Candidate Survey
Upon completion of the selection of beta testers, we will reach out to you confirming the feature enablement for your organization.
Thanks!
#BetaAnnouncement
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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