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Beta - Collapsible cards in Architect actions

  • 1.  Beta - Collapsible cards in Architect actions

    GENESYS
    Posted 05-20-2024 10:16
    Edited by Amelie Wisniak 05-20-2024 10:18
    Dear Community Members,
    The Collapsible cards in Architect actions feature team is pleased to announce our new beta has started!  


    Architect actions features collapsible cards instead of nested accordions. This interface change offers several advantages to flow authors.

    • Creates a clear visual hierarchy and call-to-action, simplifying the identification of crucial elements for focus.
    • Enhances section differentiation, enabling a clearer understanding of their interrelation.
    • Provides the flexibility to collapse cards, allowing users to quickly access key information.
    • Offers the option to expand cards to unveil finer configuration details as required.

    We are currently looking for organizations that meet the following criteria to participate in this Beta:

    • You are a daily or weekly Architect flow user
    • Your flows(s) contain(s) a variety of actions
    • You are willing to provide feedback on the collapsible cards in Architect actions

    The following actions will be updated:

    • Call Audio Connector
    • Call Bot Connector
    • Call Dialogflow Bot
    • Call Dialogflow CX Bot
    • Call Lex Bot
    • Call Lex V2 Bot
    • Call Nuance Mix Bot
    • Clear Slot
    • Get Secured Data
    • Get Conversation Data
    • Get Participant Data
    • Loop Until
    • Set Conversation Data
    • Set Secured Data
    • Set Participant Data
    • Switch
    • Update Data

    If your organization would like to be considered for participation in the Collapsible cards in Architect actions Beta, please complete this enrollment form.

     


    #BetaAnnouncement
    #BetaUpdate
    #NowRecruiting

    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------



  • 2.  RE: Beta - Collapsible cards in Architect actions

    Posted 05-21-2024 16:02

    My thoughts so far:

    1. It would be nice if the collapsing could be remembered.  I collapse 14 of 15 elements and click somewhere else and back to tool and they are all expanded again.
    2. Why is there the need for two dividers as below and why does the divider move?  it does not move in the bot flows 
       
    3. For the Set Attribute or Participant Data - it would be nice to see the attribute name in the title like does in the flow:
    4. I don't see this functionality in a Switch tool


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Beta - Collapsible cards in Architect actions

    Posted 05-21-2024 22:44
    Edited by Brian Jones 05-21-2024 22:54

    @Robert Wakefield-Carl - At first glance, it doesn't appear your screenshots line up with the new experience. I had to log out and back in again to see it. Once I did, I was able to successfully achieve what you reference in item 1, don't see the dividers you reference in item 2 (which, I agree, is a good thing), and do see the functionality in the Switch tool.

    I fully agree with your feedback in item 3.



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 4.  RE: Beta - Collapsible cards in Architect actions

    GENESYS
    Posted 05-23-2024 06:33

    Hi @Robert Wakefield-Carl,

    It looks as though you still have the previous UI components. It might be a cache issue but if you are still having issues let me know. I would be keen to hear your feedback and any suggestions on improvements.



    ------------------------------
    Colin Finnegan
    Genesys - Employees
    ------------------------------



  • 5.  RE: Beta - Collapsible cards in Architect actions

    Posted 05-21-2024 22:52
    Edited by Brian Jones 05-22-2024 17:32

    @Amelie Wisniak - Just a few things at the moment:

    1. I really like the ability to click and drag individual cards up/down (e.g. to rearrange the order of attributes, switch cases, etc.) So much better than having to click & chase the up/down arrow when rearranging the order.
    2. It wasn't until I [accidentally] noticed the "tool tip" (that pops up when you hover over the drop-down arrow on the card) that you had to hold down the 'shift' key in order to expand more than one card at a time. Is that a requested usability feature? I ask because I would rather expand as many as I want without having to hold down the 'shift' key when doing so.
    3. Piggybacking off the prior point, it would be helpful to have a "Expand/Collapse All [Cards]" option, especially since the variables/data is not visible until you do expand the card (e.g. Switch looks like this which is not as user-friendly when I'm trying to determine what to change.)
    4. Also, as shown above (and to Robert's point--especially for Switch), it would be ideal to see a preview of the Expression/Literal Value assigned to the Case.



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 6.  RE: Beta - Collapsible cards in Architect actions

    GENESYS
    Posted 05-23-2024 07:30

    Hi @Brian Jones,

    Thank you for your thoughtful feedback. Just as a follow-up question to your points above, if we improved the type of information shown in the collapsed state (e.g. included the literal value, a preview of the expression, etc., along with some cue as to what the data type is) would that satisfy the need to have multiple cards open?

    Or is there another use case that you can think of where you need to have multiple cards open in spite of having more information in the collapsed card?

    Your point on the Switch action is a great one and has been noted by the team.



    ------------------------------
    Colin Finnegan
    Genesys - Employees
    ------------------------------



  • 7.  RE: Beta - Collapsible cards in Architect actions

    Posted 05-23-2024 15:04
    Edited by Brian Jones 05-23-2024 15:11

    Thanks for responding so quickly, @Colin Finnegan:

    Q: If we improved the type of information shown in the collapsed state (e.g. included the literal value, a preview of the expression, etc., along with some cue as to what the data type is) would that satisfy the need to have multiple cards open? Or is there another use case that you can think of where you need to have multiple cards open in spite of having more information in the collapsed card?

    A: I certainly don't want to speak for everyone else, but I believe that answer depends on the amount of detail contained within the collapsed card. In some cases a preview would be sufficient if it instantly helps me determine that's the card I need to expand and work on. In other cases, there could be multiple fields contained within a single card with lengthy entries, thus rendering a preview insufficient. Plus if you try to cram too much info in the preview, it almost defeats the purpose of a collapsed card [and likely increases your development time.] 

    That said, I still believe an "Expand/Collapse All" option should be made available for those of us who want to get in (without hunting/pecking), expand everything, make our changes in the appropriate rows, collapse all, and move on. It's basically like allowing the user to choose if they want to see no detail (all collapsed), some detail (some expanded), or all detail (all expanded).



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 8.  RE: Beta - Collapsible cards in Architect actions

    GENESYS
    Posted 05-24-2024 04:21

    Hi @Brian Jones,

    Thank you for the added detail. This is very helpful. We will bring this back to the team.

    If you have any further feedback do let us know.

    Thanks again,



    ------------------------------
    Colin Finnegan
    Genesys - Employees
    ------------------------------



  • 9.  RE: Beta - Collapsible cards in Architect actions