Certification and Training

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  • 1.  Beyond Certification Updates

    GENESYS
    Posted 08-02-2023 10:57

    Did you know that Genesys Beyond recently created a brand new certification for Genesys Cloud CX: AI - GPE (Genesys Predictive Engagement) & GPR (Genesys Predictive Retention)? We also updated the Professional, Scripting & Architect certifications.  If you haven't browsed our available certifications lately, take a look at

     https://beyond.genesys.com/explore/certification/home.

    How many certifications do you have? What certification would you like to see us dig into next?


    #Certification

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    Sheela Sridharan
    Sr. Program Manager - Certification
    Genesys Beyond
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  • 2.  RE: Beyond Certification Updates

    Posted 08-29-2023 22:52

    Hi Sheela,

    Can you please advise what has been updated on the Professional, Scripting & Architect certifications- The study material or further exam topics included?

    Regards

    Rabia



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    Rabia Husseih
    Spark New Zealand Trading Limited
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  • 3.  RE: Beyond Certification Updates

    GENESYS
    Posted 09-01-2023 10:09
    Edited by Ashwath Pranav Karthikeyan 09-01-2023 10:11

    Hi Rabia!

    I am part of the Certifications team and would like to expand on your query. 

    The updates that happened a month back were minor. On the whole, none of these updates have impacted the study guide nor added any new exam topics from them.

    ----

    Professional Certification Exam: The exam consists of three courses: Implementation, Reporting, and Administration. 

    • Reporting - Questions added and removed in relation to Dynamic view reports and Performance Dashboard.
    • Implementation - Cleanup of a few obsolete questions.

    Architect Specialist Exam: Added questions related to Call Flow configuration, Variables, and Prompts.  

    Scripting Specialist Exam: Cleanup of a few obsolete questions.
    ----
    I hope this helps you, we really appreciate you reaching out to us!
    Regards,
    Ashwath Karthikeyan
    Certifications



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    Ashwath Pranav Karthikeyan
    Genesys - Employees
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  • 4.  RE: Beyond Certification Updates

    Posted 09-03-2023 16:22

    Thank you for your response.

    Thats great.



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    Rabia Husseih
    Spark New Zealand Trading Limited
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  • 5.  RE: Beyond Certification Updates

    Posted 09-03-2023 16:50

    Hi Ashwath

    Can I please jump on this thread and ask that you or someone in your team review the exam study guide for the Certified Developer exam pratice questions?  If you go through this you'll note that a good chunk of them don't relate to development work at all.



    ------------------------------
    Vaun McCarthy
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  • 6.  RE: Beyond Certification Updates

    GENESYS
    Posted 09-06-2023 10:25

    Hi Vaun, Thank you for the question! We have the Developer exam practice questions earmarked for review this quarter as one of the courses for this exam is also going through an update. We'll have more to share soon!

    Thanks again!

    Jen Bernhardt

    Sr. Manager, Beyond



    ------------------------------
    Jen Bernhardt
    Genesys - Employees
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