WFM allows you to have the right number of agents with the right skills working at the right time. It can help prevent agent burnout while keeping your operations under budget yet working at maximum efficiency. WFM can help you gain greater insight into your staffing needs while staying updated on your day-to-day operations.

If you're interested in getting started or learning more about how to configure WFM capabilities, Beyond offers a range of courses on this topic listed below. These live in our Resource Management Learning Path, which is located on the Beyond website.

• Genesys Cloud: Contact Center Administrator – Workforce Management
• Genesys Cloud: WEM – Workforce Management ILT
• Genesys Cloud: Introduction to Workforce Management Configuration
• Genesys Cloud: WFM – Business Unit and Management Unit Configuration
• Genesys Cloud: Workforce Management – Service Goal Templates and Planning Groups Configuration
• Genesys Cloud: WFM – Activity Codes and Work Plans
• Genesys Cloud: WEM – Time-Off Management

If you're interested in learning more about WFM, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

#WFM

#configuration

Hey Melissa,

Thanks for sharing this. With the WFM portion of the system very much still in development, how often are these learning modules updated to reflect the changing functionality? 

WFM allows you to have the right number of agents with the right skills working at the right time. It can help prevent agent burnout while keeping your operations under budget yet working at maximum efficiency. WFM can help you gain greater insight into your staffing needs while staying updated on your day-to-day operations.

If you're interested in getting started or learning more about how to configure WFM capabilities, Beyond offers a range of courses on this topic listed below. These live in our Resource Management Learning Path, which is located on the Beyond website.

• Genesys Cloud: Contact Center Administrator – Workforce Management
• Genesys Cloud: WEM – Workforce Management ILT
• Genesys Cloud: Introduction to Workforce Management Configuration
• Genesys Cloud: WFM – Business Unit and Management Unit Configuration
• Genesys Cloud: Workforce Management – Service Goal Templates and Planning Groups Configuration
• Genesys Cloud: WFM – Activity Codes and Work Plans
• Genesys Cloud: WEM – Time-Off Management

If you're interested in learning more about WFM, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

#WFM

#configuration