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  • 1.  Beyond WFM Configuration

    Posted 06-24-2024 08:52
    No replies, thread closed.

    WFM allows you to have the right number of agents with the right skills working at the right time. It can help prevent agent burnout while keeping your operations under budget yet working at maximum efficiency. WFM can help you gain greater insight into your staffing needs while staying updated on your day-to-day operations.

    If you're interested in getting started or learning more about how to configure WFM capabilities, Beyond offers a range of courses on this topic listed below. These live in our Resource Management Learning Path, which is located on the Beyond website.

    If you're interested in learning more about WFM, please reply to this post and an expert will point you in the right direction. If you are interested in getting started with a Beyond subscription, Click here!

    #WFM

    #configuration


    #WFMConfiguration,BestPractices
    #Workforce Management

    ------------------------------
    Melissa Talamonti-Clark
    Genesys - Employees
    ------------------------------


  • 2.  RE: Beyond WFM Configuration

    Posted 06-26-2024 12:48
    No replies, thread closed.

    Hey Melissa,

    Thanks for sharing this. With the WFM portion of the system very much still in development, how often are these learning modules updated to reflect the changing functionality? 



    ------------------------------
    Andrea Rushfeldt
    ATB Financial
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  • 3.  RE: Beyond WFM Configuration

    Posted 06-26-2024 15:04
    No replies, thread closed.

    Hi Andrea,

    The learning paths and courses are being reviewed and updated quarterly. 



    ------------------------------
    Melissa Talamonti-Clark
    Genesys - Employees
    ------------------------------

    Original Message


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