Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Biometric voice authentication

    Posted 03-09-2023 11:19

    Does Genesys have the ability to implement biometric voice authentication? I did a search, and I can't find anything... Thanks!


    Amber Krueger
    Ultimus Fund Solutions, LLC

  • 2.  RE: Biometric voice authentication

    Posted 03-11-2023 19:17

    We use Daon for active and passive authentication with Genesys Cloud.  Here are a couple of products to consider:

    Genesys AppFoundry - IdentityX Voice Biometric Authentication (

    Genesys AppFoundry - Nuance Gatekeeper (

    Genesys AppFoundry - ValidSoft Trusted eXperience (

    Genesys AppFoundry - Omni Authentication (

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Biometric voice authentication

    Posted 03-14-2023 16:17

    Hey Robert, what's your experience been on the uptake/adoption of these where it may require customers to pre-register their voice sample ahead of time?

    Vaun McCarthy

  • 4.  RE: Biometric voice authentication

    Posted 03-20-2023 00:37

    @Robert Wakefield-Carl , we would like to learn from your implementation experience if possible. Things to consider, learn during implementation that were not considered during evaluation etc. 

    Vincent Sabolboro
    ATB Financial

  • 5.  RE: Biometric voice authentication

    Posted 03-14-2023 13:00

    @Amber Krueger Are you looking for IVR-based VB or agent based VB (or both)? 

    Ivan Kovacevic
    Star Telecom

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources