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I am automating a manual process that is currently done in the Bold360 interface. The process is to generate and download a report, such as the "Chat Summary" report, but have multiple groupings. The way this is done on the website is by using the button 'advanced' when creating a report which then provides the opportunity to specify a 'primary' and 'additional' grouping. The API documentation, however, does not state how to specify multiple groupings when using the 'runReport' endpoint.
I would appreciate if you could provide an example request URL that can be used to run a report with multiple groupings specified. Namely: 'date' & 'operator'
Attached is a collection of screenshots showing the discrepancy in the API documentation and the website interface.
Thank you in advance.
I checked with the team on this, and they weren't able to come up with an immediate answer.
I'd open a support ticket on this (https://genesyspartner.force.com/customercare/GenesysCommunityLogin) so someone could directly assist you with this.
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