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Hi All You Bot-Enthusiasts!
The newest episode of the Q&A Show is here and we've got bot experts Mike Pickwick and Dave Pelland doing demos around YOUR community bot questions.
Up first, they showcase how to "Ask for Intent" within inbound call flows to return to reusable tasks.
The next demo illustrates making a bot flow with English and Spanish languages.
The third demo revolves around bots figuring out duplicate names for inbound call routing (think doctors with the same name).
And finally, they showcase how to put DTMF values to dialogue flow in Genesys Cloud CX.
Here are the chapter markers if you want to jump around, but we recommend you watch the whole episode to really get your learnin' on!
00:00 - 01:36: Introduction to Mike Pickwick and Dave Pelland (Self-service AI professionals)
01:37 - 4:56: Demo of "Ask for Intent" within inbound call flows to return to reusable tasks.
4:57 - 10:34: Demo of making a bot flow with English and Spanish languages.
10:35 - 14:06: Bots figuring out duplicate names for inbound call routing.
14:07 - 14:55: Big, Bad Bot Bash winner reveal for Genesys software bot
14:56 - 17:32: Demo of DTMF values to dialogue flow in Genesys Cloud CX.
Thank you so much again, @Mike Pickwick and @Dave Pelland, for all of your time and expertise to help answer these tough Genesys CX bot community questions!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.