We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

I do have a bot question.

We are building a voice bot to allow customer to enter a customer number and pin.

For Pin, we are using a secure slot. Also using a secure data action to check against backend, and bot is called from a secure flow (maybe it is overkill).

Now if a customer enters their customer number, but have forgotten their pin. How can we let the customer say I don't know etc, and not loop through each no match/no input attempt or following the error event path for no match.

Since it is a secure slot, we can't access the variable outside of collecting it without making it unsecure, so can't check the values for I don't know. 

One approach we thought of is to set the max no match and max no input down to 1, and ask the customer if they want to try again in the no input path, which doesn't help with no match when a customer says I don't know what it is or I forgot or I can't find it etc. And this is a bot wide setting not just a ask for slot setting. Keeping it as 3 attempts, means the customer would get frustrated having to repeat themselves that they don't know what the pin is. 

Any suggestions on how to handle this scenario would be appreciated. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

I do have a bot question.

We are building a voice bot to allow customer to enter a customer number and pin.

For Pin, we are using a secure slot. Also using a secure data action to check against backend, and bot is called from a secure flow (maybe it is overkill).

Now if a customer enters their customer number, but have forgotten their pin. How can we let the customer say I don't know etc, and not loop through each no match/no input attempt or following the error event path for no match.

Since it is a secure slot, we can't access the variable outside of collecting it without making it unsecure, so can't check the values for I don't know. 

One approach we thought of is to set the max no match and max no input down to 1, and ask the customer if they want to try again in the no input path, which doesn't help with no match when a customer says I don't know what it is or I forgot or I can't find it etc. And this is a bot wide setting not just a ask for slot setting. Keeping it as 3 attempts, means the customer would get frustrated having to repeat themselves that they don't know what the pin is. 

Any suggestions on how to handle this scenario would be appreciated. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hey @Anton Vroon - your question got a response on the newest Q&A Show episode! Starts at 13:17, hope this helps get you started...thanks!

I do have a bot question.

We are building a voice bot to allow customer to enter a customer number and pin.

For Pin, we are using a secure slot. Also using a secure data action to check against backend, and bot is called from a secure flow (maybe it is overkill).

Now if a customer enters their customer number, but have forgotten their pin. How can we let the customer say I don't know etc, and not loop through each no match/no input attempt or following the error event path for no match.

Since it is a secure slot, we can't access the variable outside of collecting it without making it unsecure, so can't check the values for I don't know. 

One approach we thought of is to set the max no match and max no input down to 1, and ask the customer if they want to try again in the no input path, which doesn't help with no match when a customer says I don't know what it is or I forgot or I can't find it etc. And this is a bot wide setting not just a ask for slot setting. Keeping it as 3 attempts, means the customer would get frustrated having to repeat themselves that they don't know what the pin is. 

Any suggestions on how to handle this scenario would be appreciated. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Thanks @Nicole Milliken, Great episode.

Thanks @Matt Lawson I'm doing great, thanks for asking :)

Thanks @Mike Pickwick and @David Pelland,

That internal document on the uses for secure data would be very interesting to see. 

I suppose my follow up question is, when using the Extract Secure Data Action, we get a big warning saying the sensitive data may be logged. 

So just seeking for confirmation, if I create a boolean under here, where I check the slot, that isn't going to result in that pin getting logged anywhere.

But then what your suggesting would look something like this:

And I could list all the vowels, or specific words the regex allows etc to create my boolean and from there the follow up treatment.

Hey @Anton Vroon - your question got a response on the newest Q&A Show episode! Starts at 13:17, hope this helps get you started...thanks!

I do have a bot question.

We are building a voice bot to allow customer to enter a customer number and pin.

For Pin, we are using a secure slot. Also using a secure data action to check against backend, and bot is called from a secure flow (maybe it is overkill).

Now if a customer enters their customer number, but have forgotten their pin. How can we let the customer say I don't know etc, and not loop through each no match/no input attempt or following the error event path for no match.

Since it is a secure slot, we can't access the variable outside of collecting it without making it unsecure, so can't check the values for I don't know. 

One approach we thought of is to set the max no match and max no input down to 1, and ask the customer if they want to try again in the no input path, which doesn't help with no match when a customer says I don't know what it is or I forgot or I can't find it etc. And this is a bot wide setting not just a ask for slot setting. Keeping it as 3 attempts, means the customer would get frustrated having to repeat themselves that they don't know what the pin is. 

Any suggestions on how to handle this scenario would be appreciated. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Anton,

You've got it.  When you use Extract Secure Data like that, the only thing that comes out are the variables.  The alert is there to make sure you know that anything you do extract may be logged at that point.  So, be careful, make sure you don't let the real secure info out and you'll be okay.

Thanks @Nicole Milliken, Great episode.

Thanks @Matt Lawson I'm doing great, thanks for asking :)

Thanks @Mike Pickwick and @David Pelland,

That internal document on the uses for secure data would be very interesting to see. 

I suppose my follow up question is, when using the Extract Secure Data Action, we get a big warning saying the sensitive data may be logged. 

So just seeking for confirmation, if I create a boolean under here, where I check the slot, that isn't going to result in that pin getting logged anywhere.

But then what your suggesting would look something like this:

And I could list all the vowels, or specific words the regex allows etc to create my boolean and from there the follow up treatment.

Hey @Anton Vroon - your question got a response on the newest Q&A Show episode! Starts at 13:17, hope this helps get you started...thanks!

I do have a bot question.

We are building a voice bot to allow customer to enter a customer number and pin.

For Pin, we are using a secure slot. Also using a secure data action to check against backend, and bot is called from a secure flow (maybe it is overkill).

Now if a customer enters their customer number, but have forgotten their pin. How can we let the customer say I don't know etc, and not loop through each no match/no input attempt or following the error event path for no match.

Since it is a secure slot, we can't access the variable outside of collecting it without making it unsecure, so can't check the values for I don't know. 

One approach we thought of is to set the max no match and max no input down to 1, and ask the customer if they want to try again in the no input path, which doesn't help with no match when a customer says I don't know what it is or I forgot or I can't find it etc. And this is a bot wide setting not just a ask for slot setting. Keeping it as 3 attempts, means the customer would get frustrated having to repeat themselves that they don't know what the pin is. 

Any suggestions on how to handle this scenario would be appreciated. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole,

I am facing below issue in the bot flow.

Context: -
I am using "Ask for Intent" action in a reusable task. I am jumping to this reusable task for collecting the intent. On this first pass it collects the intent and flows to another reusable task for the fulfillment. After the intent is fulfilled in order to collect another intent from caller I am jumping back to the reusable task. On the second pass, it collects the Intent, updates data attributes and exits the bot flow. 

Issue - the Intent returned to the Inbound call flow as part of the Execution Results still contain the first intent value. I was expecting the Bot to return second intent. There is no way currently to clear the active intent before sending the flow back to "Ask for Intent" reusable task.

Any suggestions would be appreciated!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole,

I am facing below issue in the bot flow.

Context: -
I am using "Ask for Intent" action in a reusable task. I am jumping to this reusable task for collecting the intent. On this first pass it collects the intent and flows to another reusable task for the fulfillment. After the intent is fulfilled in order to collect another intent from caller I am jumping back to the reusable task. On the second pass, it collects the Intent, updates data attributes and exits the bot flow. 

Issue - the Intent returned to the Inbound call flow as part of the Execution Results still contain the first intent value. I was expecting the Bot to return second intent. There is no way currently to clear the active intent before sending the flow back to "Ask for Intent" reusable task.

Any suggestions would be appreciated!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole,

I am facing below issue in the bot flow.

Context: -
I am using "Ask for Intent" action in a reusable task. I am jumping to this reusable task for collecting the intent. On this first pass it collects the intent and flows to another reusable task for the fulfillment. After the intent is fulfilled in order to collect another intent from caller I am jumping back to the reusable task. On the second pass, it collects the Intent, updates data attributes and exits the bot flow. 

Issue - the Intent returned to the Inbound call flow as part of the Execution Results still contain the first intent value. I was expecting the Bot to return second intent. There is no way currently to clear the active intent before sending the flow back to "Ask for Intent" reusable task.

Any suggestions would be appreciated!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole,

I am facing below issue in the bot flow.

Context: -
I am using "Ask for Intent" action in a reusable task. I am jumping to this reusable task for collecting the intent. On this first pass it collects the intent and flows to another reusable task for the fulfillment. After the intent is fulfilled in order to collect another intent from caller I am jumping back to the reusable task. On the second pass, it collects the Intent, updates data attributes and exits the bot flow. 

Issue - the Intent returned to the Inbound call flow as part of the Execution Results still contain the first intent value. I was expecting the Bot to return second intent. There is no way currently to clear the active intent before sending the flow back to "Ask for Intent" reusable task.

Any suggestions would be appreciated!

------------------------------
Rohit Chendke
Ally Financial

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Sunil! Thanks for your question! We will try to get an answer for you on the next episode of the Q&A Show! Thanks for your participation :)

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Thank you, Nicole, for your feedback. would you please share the few more info like what would be the episode number when it is going to be covered? sorry but I have to build my bot with that capability that's reason i am asking over here. 

Thanks!!

Hi Sunil! Thanks for your question! We will try to get an answer for you on the next episode of the Q&A Show! Thanks for your participation :)

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

------------------------------
Sunil Gokhale
BANNER HEALTH

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

I do have bot questions.

 as we are trying to replace our one of the existing automated setup on Genesys bot where we do ask to our customer to say ""With which department or doctor would you like to schedule". in that design we do have two languages 'English' and 'Spanish'. English one is our default language and our bot flow is set with default language only and we also added 'Spanish' one too in the bot flow. Now my first question is that when our customer as soon as start speaking in Spanish or if our customer is Spanish speaker then how we can configure our bot to start answering in Spanish's language? we have "espanol" word to recognize in our flow. We do have Enhance TTS enabled in environment. 

and second question is: how we can handle the bot with duplicate doctor's name? We do have follow up questions but wanted to play and attach correct doctor's name with their specialty for inbound call routing. 

Thanks!!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hello, 

Is there any roadmap to be able to remove free text if we offer a digital menu?

Thank you 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hello, 

Is there any roadmap to be able to remove free text if we offer a digital menu?

Thank you 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We are using dialog flow to create conversational AI voice bots; we are attempting to integrate them with the Genesys cloud CX.

We also want to enable DTMF on Genesys so that it can send DTMF values to Dialog flow. We need assistance to address the problem.

------------------------------
Hanumanthaiah Thimmaiah
Black Box Limited

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Hanumanthaiah, 

What is the specific problem and we can try to get this answered for you. 

We are using dialog flow to create conversational AI voice bots; we are attempting to integrate them with the Genesys cloud CX.

We also want to enable DTMF on Genesys so that it can send DTMF values to Dialog flow. We need assistance to address the problem.

------------------------------
Hanumanthaiah Thimmaiah
Black Box Limited

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole Milliken,

we are facing issue with the DTMF, the BOT is not taking the DTMF.

Hi Hanumanthaiah, 

What is the specific problem and we can try to get this answered for you. 

We are using dialog flow to create conversational AI voice bots; we are attempting to integrate them with the Genesys cloud CX.

We also want to enable DTMF on Genesys so that it can send DTMF values to Dialog flow. We need assistance to address the problem.

------------------------------
Hanumanthaiah Thimmaiah
Black Box Limited

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We are using dialog flow to create conversational AI voice bots; we are attempting to integrate them with the Genesys cloud CX.

We also want to enable DTMF on Genesys so that it can send DTMF values to Dialog flow. We need assistance to address the problem.

------------------------------
Hanumanthaiah Thimmaiah
Black Box Limited

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole, 

This is related to the Utterance History within the Optimization Dashboard.

We have built a digital bot flow.
Is there an easy way to export the results I see on my screen? 
I want to give the export to our teamleaders of the concerning department, rather than giving multiple supervisors 'view' rights on the architect part to see this information. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Nicole, 

This is related to the Utterance History within the Optimization Dashboard.

We have built a digital bot flow.
Is there an easy way to export the results I see on my screen? 
I want to give the export to our teamleaders of the concerning department, rather than giving multiple supervisors 'view' rights on the architect part to see this information. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

Hi Rolph,

You can export Utterance History data using this API https://developer.genesys.cloud/analyticsdatamanagement/analytics/analytics-apis#get-api-v2-analytics-botflows--botFlowId--reportingturns

Also, we have just started to look into exporting to CSV. You can track progress here https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-36

Out of interest, can you help with with the next action the team leaders would take after looking at the exported data, e.g. I assume they look at the data then take action on the data somehow.

Thanks,

Nicola

Hi Nicole, 

This is related to the Utterance History within the Optimization Dashboard.

We have built a digital bot flow.
Is there an easy way to export the results I see on my screen? 
I want to give the export to our teamleaders of the concerning department, rather than giving multiple supervisors 'view' rights on the architect part to see this information. 

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Hi Nicole,

In the digital bot flow, how does the Intent Miner work if you have your default language set to nl-nl (we are a Dutch based company) and there is no nl-nl language selection for the intent miner? 
I have the feeling that it is not working, but could be mistaken.
If not working for nl-nl, are there any plans on short notice that this language option will be added? 

------------------------------
Rolph Lieverse
CED Nederland B.V.

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Hi Rolph,

The results produced wouldn't make sense, as such, you would need Intent Miner nl-nl support.

We don't currently have this on the roadmap but you can vote & keep track of the idea here https://genesyscloud.ideas.aha.io/ideas/DXAIIN-I-8

Thanks,

Nicola

Hi Nicole,

In the digital bot flow, how does the Intent Miner work if you have your default language set to nl-nl (we are a Dutch based company) and there is no nl-nl language selection for the intent miner? 
I have the feeling that it is not working, but could be mistaken.
If not working for nl-nl, are there any plans on short notice that this language option will be added? 

------------------------------
Rolph Lieverse
CED Nederland B.V.

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Hi Nicola, 

Thanks. I have voted for it. 

But why are other languages like nl-nl offered throughout Genesys (bot flows, text analysis, etc.) and then these kind of things like intent miner - but also topic miner -  aren't offered at the same time? It is such a pitty.

Hi Rolph,

The results produced wouldn't make sense, as such, you would need Intent Miner nl-nl support.

We don't currently have this on the roadmap but you can vote & keep track of the idea here https://genesyscloud.ideas.aha.io/ideas/DXAIIN-I-8

Thanks,

Nicola

Hi Nicole,

In the digital bot flow, how does the Intent Miner work if you have your default language set to nl-nl (we are a Dutch based company) and there is no nl-nl language selection for the intent miner? 
I have the feeling that it is not working, but could be mistaken.
If not working for nl-nl, are there any plans on short notice that this language option will be added? 

------------------------------
Rolph Lieverse
CED Nederland B.V.

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Hi Nicole, 

I have another question about our Bot budling. 

As we have 50+ synonyms which are associated with one of the department, due to multiple synonyms I believe we can't go with "Intents" configuration of our Bot building and then decided to go with dynamic list of slot types with help of data table which are separated the individual synonyms with a ',' character in the list as per the Bot synonyms said condition and defined in Bot setting. and then we are being used one of the call data actions with "Genesys Cloud Public API Integration" category to access and read those synonyms from data table. <o:p></o:p>

In that Bot flow design, when we are trying to catch a specific spoken words or responses by callers to offer follow up questions to our patients at that time we are unable to capture that spoken words, due to unaware of/not able to find the variable in which values(spoken words or responses by callers) are stored for the caller's response. and due to unaware on how to store and use the spoken words we are unable to ask to correct follow up question to our patients. And if we also tried to replace the synonyms with department names in the Bot settings to see if it works or not then found that Bot is reading all synonyms instead of spoken words only. which is not good to set for the further building of the Bot flow. <o:p></o:p>

Example: We have a data table with column names(Key, Department Name, Synonyms). So, if patient says "Internal medicine" which is a synonyms and then if it is recognized by Bot then Bot says in response "did you say Primary Care" instead of Internal medicine. since patient said "Internal medicine" only then It should asked "did you say Internal medicine". <o:p></o:p>

<o:p> </o:p><o:p>Following table which is being used for my Bot flow. </o:p>

Thanks

Sunil Gokhale

------------------------------
Sunil Gokhale
BANNER HEALTH

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Hi Nicole, 

I have another question about our Bot budling. 

As we have 50+ synonyms which are associated with one of the department, due to multiple synonyms I believe we can't go with "Intents" configuration of our Bot building and then decided to go with dynamic list of slot types with help of data table which are separated the individual synonyms with a ',' character in the list as per the Bot synonyms said condition and defined in Bot setting. and then we are being used one of the call data actions with "Genesys Cloud Public API Integration" category to access and read those synonyms from data table. <o:p></o:p>

In that Bot flow design, when we are trying to catch a specific spoken words or responses by callers to offer follow up questions to our patients at that time we are unable to capture that spoken words, due to unaware of/not able to find the variable in which values(spoken words or responses by callers) are stored for the caller's response. and due to unaware on how to store and use the spoken words we are unable to ask to correct follow up question to our patients. And if we also tried to replace the synonyms with department names in the Bot settings to see if it works or not then found that Bot is reading all synonyms instead of spoken words only. which is not good to set for the further building of the Bot flow. <o:p></o:p>

Example: We have a data table with column names(Key, Department Name, Synonyms). So, if patient says "Internal medicine" which is a synonyms and then if it is recognized by Bot then Bot says in response "did you say Primary Care" instead of Internal medicine. since patient said "Internal medicine" only then It should asked "did you say Internal medicine". <o:p></o:p>

<o:p> </o:p><o:p>Following table which is being used for my Bot flow. </o:p>

Thanks

Sunil Gokhale

------------------------------
Sunil Gokhale
BANNER HEALTH

Original Message:
Sent: 10-10-2023 11:38
From: Nicole Milliken
Subject: Any Questions About Building Your Bot?

We know this community hosts a lot of genius minds creating bots and automated systems that make Genesys customer's lives much easier! But inquiring minds want to know:

Do you need expert help on a bot you're building right now with Genesys software? 

If so, post your questions below and we'll try and get it featured on the next Q&A Show! And speaking of bots...

Until the end of October, the Genesys Community has an ULTRA COOL contest for those of you (and I know there are several reading this) who have already created some sort of bot with Genesys software. If you tell us about it here, you can win a deluxe prize from the Prize Wall which features high-tech items for the likes of you! 

Ok, maybe you haven't created a bot with Genesys software, but you've decked out your personal space with solar panels, reconfigured your Roomba, or maybe even installed a chain reaction mechanism that lets your dog out in the morning without you having to get out of bed. If you're more of that type, tell us your story here and you can also win one of those premium prizes! 

So many fun ways to participate this month, so don't wait or hesitate. Play and win big!

#Unsure/Other

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------