Genesys Engage on-premises

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  • 1.  Business Process activate strategy wrong switch issue

    Posted 05-25-2022 05:33
    In our environment we have one set of Genesys framework and 2 set of eServices applications and 2 IRD application object and 2 Database schema.

    Country 1: IxnServer ->URS->IRD->IRD Database -> EE_Multimedia_Switch
    Country 2: LTInteractionServer ->LTURS->LTIRD->LTIRD Database -> LT_Multimedia_Swiitch

    It should show like below

    IxnServer is must point to EE_Multimedia_Switch
    LTInteractionServer is must point to LT_Multimedia_Swiitch

    Whenever I try to activate the strategy from Business process, it is showing wrong multimedia switch for IxnServer
    Strategy Activation Wizard
    Strategy Activation Wizard

    From where I can change the switch name, Can you anyone suggest me how to fix this issue

    Lakshmanakumar Krishnasamy
    Infosys Limited

  • 2.  RE: Business Process activate strategy wrong switch issue

    Posted 06-09-2022 11:02

    Thank you for reaching out!
    We recommend that you open a support request with Genesys Customer Care to troubleshoot this issue.
    Thank you, 

    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee

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