View Only

Discussion Thread View
  • 1.  Call flow

    Posted 09-24-2023 04:07
    Edited by Jijesh KT 09-24-2023 04:51

    Hi Team,

    Can you tell me anyone about the  basic Call  flow. Kindly share document if you find.



    Jijesh KT
    Individual Only Contact Account

  • 2.  RE: Call flow

    Posted 09-25-2023 09:29

    Here is the article home for Interaction Attendant, which is your basic flow builder if you want anything more advanced that "This number goes directly to this workgroup" which can be done in Interaction Administrator.


    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources