really I need help here
1- I Created a workflow in secure call flow and in this workflow (I used to collect input to collect data from customers and get participant data)
2- then create a button in the agent's script that transfers the call to the customer }}} Pic 1
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/2dd1394087f34787ab25096bdefe2150.png)
3- in the script choose (Scripter. Invoke Secure Flow and choose my secure flow)
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/08fde2b6959e4132960598907ea6c769.png)
4- I create a queue to test my script and add one agent for this queue
5- in a queue go to the voice table and choose my script to be the default script
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/b58a64ac856f4f8e95cf22bb67f8a96f.png)
by why when customers call an agent, this button is not shown for an agent ???
Thx
#ArchitectureandDesign------------------------------
reham alzeer
Al-Hassan Ghazi Ibrahim Shaker Co
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