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  • 1.  Campaign members not syncing to PureCloud contact list

    Posted 06-04-2023 00:48
    No replies, thread closed.

    Hello all, 

    I have a bit of a weird one, 

    We created a campaign in Salesforce, and linked it to Genesys with the Genesys cloud campaign settings etc.

    But it's not creating any contact list in Genesys. There is only around 1500 campaign members in salesforbe campaign. I also created a test campaign with only one campaign member. 

    This was working fine two weeks ago, but for some reason its not working now, when we create the campaign in salesforce, we load it with the members then add the Genesys settings. It creates the campaign in Genesys as well as the list just no members.

    I tried to check the logs but nothing populating in the logs with errors, am i missing something?


    #Outbound
    #SystemAdministration

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    Richard
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  • 2.  RE: Campaign members not syncing to PureCloud contact list

    Posted 06-05-2023 15:10
    No replies, thread closed.

    Richard, 

    First, check out if your campaigns in Sales Force have members associated to them. if So, then a scheduled script should be running every night, built in SF, to push and update the contact list in GC  

    Bassel



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    Bassel Nafaa
    Prospero Management Services, LLC.
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  • 3.  RE: Campaign members not syncing to PureCloud contact list

    Posted 06-05-2023 19:34
    No replies, thread closed.

    Hi Bassel

    Yeah we do have members in the campaigns, they were added before we attempted the sync, but the contacts did not sync to GC, it did create the contact list just no contacts. 

    I am happy to open a ticket with customer care as i feel it may be an issue they will need to look into.

    Just wanted to make sure i am not doing something wrong



    ------------------------------
    Richard
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    Original Message


  • 4.  RE: Campaign members not syncing to PureCloud contact list

    Posted 06-21-2023 01:09
    No replies, thread closed.

    Hi @Richard Dib, did you find a resolution to this issue as we have had the same issue happen to us about a week a go and we can't figure out how to get contact sync to work again?  All other campaign settings sync just the campaign members are not syncing anymore.  It has been working previously without issue.  Hoping you may have found the solution to fix it.



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    Robert Foote
    Nationwide News Pty Ltd
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    Original Message


  • 5.  RE: Campaign members not syncing to PureCloud contact list

    Posted 06-21-2023 10:49
    No replies, thread closed.

    Hi Robert, 

    Check the Managed Packages in Salesforces  ( Version , errors..)  ..

    BN



    ------------------------------
    Bassel Nafaa
    Prospero Management Services, LLC.
    ------------------------------

    Original Message


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