Is there a way to import/bulk upload canned responses?  And potentially add them to a library?

Not that I can see.  You might try using Knowledge Articles and Agent Assist for knowledge searching instead of canned responses.  You can upload that manually or through the API.

Is there a way to import/bulk upload canned responses?  And potentially add them to a library?

Thank you Robert.  I wasn't finding anything either.  What we are looking to do is within a sms/chat session give our agent several 1-click canned response options to quickly answer common questions so that they do not need to type out a response.  That was our thought process for the canned responses.  We weren't really doing a knowledge search and I don't think Knowledge Articles or Agent Assist would help us in this use case.

Not that I can see.  You might try using Knowledge Articles and Agent Assist for knowledge searching instead of canned responses.  You can upload that manually or through the API.

Is there a way to import/bulk upload canned responses?  And potentially add them to a library?

The knowledge articles can give you similar, single-click answers and will allow you to create articles in bulk.  Knowledge searching does not cost any extra, just surfacing with the AI.  

Thank you Robert.  I wasn't finding anything either.  What we are looking to do is within a sms/chat session give our agent several 1-click canned response options to quickly answer common questions so that they do not need to type out a response.  That was our thought process for the canned responses.  We weren't really doing a knowledge search and I don't think Knowledge Articles or Agent Assist would help us in this use case.

Not that I can see.  You might try using Knowledge Articles and Agent Assist for knowledge searching instead of canned responses.  You can upload that manually or through the API.

Is there a way to import/bulk upload canned responses?  And potentially add them to a library?

@Robert Wakefield-Carl How do you enable manual knowledge searching for the agent, without enabling the automatic surfacing with AI?

The knowledge articles can give you similar, single-click answers and will allow you to create articles in bulk.  Knowledge searching does not cost any extra, just surfacing with the AI.  

Thank you Robert.  I wasn't finding anything either.  What we are looking to do is within a sms/chat session give our agent several 1-click canned response options to quickly answer common questions so that they do not need to type out a response.  That was our thought process for the canned responses.  We weren't really doing a knowledge search and I don't think Knowledge Articles or Agent Assist would help us in this use case.

Not that I can see.  You might try using Knowledge Articles and Agent Assist for knowledge searching instead of canned responses.  You can upload that manually or through the API.

Is there a way to import/bulk upload canned responses?  And potentially add them to a library?

It is the same setup as Knowledge Surfacing, but if you don't have the Agent Assist license or the Vouce beta, users can only manually seach.

@Robert Wakefield-Carl How do you enable manual knowledge searching for the agent, without enabling the automatic surfacing with AI?

The knowledge articles can give you similar, single-click answers and will allow you to create articles in bulk.  Knowledge searching does not cost any extra, just surfacing with the AI.  

Thank you Robert.  I wasn't finding anything either.  What we are looking to do is within a sms/chat session give our agent several 1-click canned response options to quickly answer common questions so that they do not need to type out a response.  That was our thought process for the canned responses.  We weren't really doing a knowledge search and I don't think Knowledge Articles or Agent Assist would help us in this use case.

Not that I can see.  You might try using Knowledge Articles and Agent Assist for knowledge searching instead of canned responses.  You can upload that manually or through the API.

Is there a way to import/bulk upload canned responses?  And potentially add them to a library?