Genesys Engage on-premises

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  • 1.  Changing the size of the Chat Widgets

    Posted 09-01-2022 10:49
    Hi Community!

    we have following challenge.

    The size of the Chat Widget is fixed but from customer's point of view the size is too small.
    There are several ideas place for this issue, but it seems that nothing is going to change in near future as the ideas are in status "Community Review".

    • https://genesysengage.ideas.aha.io/ideas/ENDIG-I-839
    • https://genesysengage.ideas.aha.io/ideas/ENDIG-I-263
    • https://genesysengage.ideas.aha.io/ideas/CLDIG-I-554

    Are there any possibilities or guidance to make the Widget size changable or somehow to make the Widget bigger?
    Did anyone here collect any experience with this topic and can share any ideas to to establish this the best way (best practices etc.)?

    Any idea or input is appreciated.

    Thank you very much!
    #DigitalChannels

    ------------------------------
    BR,
    Uzay
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  • 2.  RE: Changing the size of the Chat Widgets

    GENESYS
    Posted 09-22-2022 14:01
    Hi Uzay!  I apologize for the delayed response to your post.

    I am working behind the scenes with Product and Engineering to get a solution for your issue. We will post an update as soon as possible.

    In the meantime, feel free to
    open a support request with Genesys Customer Care to troubleshoot this issue.

    Talk to you soon!

    ------------------------------
    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
    ------------------------------



  • 3.  RE: Changing the size of the Chat Widgets

    Posted 09-23-2022 15:59
    Hi Ginger,

    great to hear that something behind the scenes!

    Can you give me a kind of time line when you expect to have a solution for this?
    The point with the support request I'm not sure to go this way as I was always sent back to put an idea - and well as we can see there are already ones which are not going any forward.

    Looking forward to hear from you.

    Best regards,
    Uzay


    ------------------------------
    BR,
    Uzay
    ------------------------------



  • 4.  RE: Changing the size of the Chat Widgets

    GENESYS
    Posted 10-06-2022 12:18
    Hi @Uzay Doksoez, my apologies for the delay.  I am following up with Product Management and will post an update as soon as possible.

    I truly appreciate your patience.

    ------------------------------
    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
    ------------------------------



  • 5.  RE: Changing the size of the Chat Widgets

    Posted 26 days ago
    Hi Ginger,

    any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this.

    Thanks for the update.

    Best reagrds,
    Uzay



    ------------------------------
    BR,
    Uzay
    ------------------------------