Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? 

We can see the page the customer started the chat on through the customer journey tab when on the chat and also through the same tab when the chat has ended.

We've also been able to report on the pages where a user initiates a chat from on the website as the information is available from API's.

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? 

Thanks for that Shauna - do you know if you use predictive engagement? While we have the customer journey tab and some data in it, nothing pertains to the page/url the customer was on. From what I can find from online documentation, it sounds like predictive engagement is used for that but not 100% certain.

We can see the page the customer started the chat on through the customer journey tab when on the chat and also through the same tab when the chat has ended.

We've also been able to report on the pages where a user initiates a chat from on the website as the information is available from API's.

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? 

An alternative approach to Predictive Engagement is using the messenger sdk and passing in custom attributes, one of which would be the URL of the website they're on. This can then be used in the Bot flow to make a decision, or passed into the agent script. Or, both!

https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/databasePlugin

Thanks for that Shauna - do you know if you use predictive engagement? While we have the customer journey tab and some data in it, nothing pertains to the page/url the customer was on. From what I can find from online documentation, it sounds like predictive engagement is used for that but not 100% certain.

We can see the page the customer started the chat on through the customer journey tab when on the chat and also through the same tab when the chat has ended.

We've also been able to report on the pages where a user initiates a chat from on the website as the information is available from API's.

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? 

Thanks for that Shauna - do you know if you use predictive engagement? While we have the customer journey tab and some data in it, nothing pertains to the page/url the customer was on. From what I can find from online documentation, it sounds like predictive engagement is used for that but not 100% certain.

We can see the page the customer started the chat on through the customer journey tab when on the chat and also through the same tab when the chat has ended.

We've also been able to report on the pages where a user initiates a chat from on the website as the information is available from API's.

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot? 

Thanks for that Shauna - do you know if you use predictive engagement? While we have the customer journey tab and some data in it, nothing pertains to the page/url the customer was on. From what I can find from online documentation, it sounds like predictive engagement is used for that but not 100% certain.

We can see the page the customer started the chat on through the customer journey tab when on the chat and also through the same tab when the chat has ended.

We've also been able to report on the pages where a user initiates a chat from on the website as the information is available from API's.

Is there any way for the chatbot to identify what page of the site the customer is on when they access the chat bot and/or connect to an agent via the chat bot?