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  • 1.  Color states

    Posted 05-02-2023 05:04
    Edited by Catherine DUPIRE 05-04-2023 05:20

    Hello. Do you know if it's possible to change the colors of the status. The green "avalaible status" and the blue "in queue status" are too similar and, depending of your pc screen, sometimes it's difficult to make the difference... 
    I don't think it's possible but we never know, if someone knbows how to do this... (otherwise I will open an "idea")
    Thanks
    Catherine


    #Omni-ChannelDesktop/UserInterface #AgentStatus #InteractionColorChange 
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    Catherine DUPIRE
    NXO FRANCE SASU
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  • 2.  RE: Color states

    Posted 05-05-2023 23:37

    There are many ideas about ADA compliance and colors in Genesys Cloud.  Search for them and vote.  Not sure if there is exactly this idea, but worth adding.  I know many are looking for light and dark mode and other settings.  I have customers complaining about red/green indicators all the time.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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