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I'm happy to share some updates coming your way to enhance your experience with the Contact Management UI for External Contacts and Organizations. If you are a user of External Contacts / Single Customer View or interested in this area, stay tuned! Please see the attached PowerPoint for more details.
Thank you for the announcement well ahead of the change and for the Before and After shots. This REALLY helps. We also really appreciate the 90 day window with the toggle - great to have these days like with the Architect. Well planned release and great communication. Kudos to you and your team.
Thank you so much Robert for the feedback and kind words! I passed this along to the team and it really brightened our week. We look forward to your feedback on the refresh when it goes live - I will continue to keep this thread updated!
Just a quick status update. The go-live date for this change (with the toggle!) is currently 29 November - after the busy post-Thanksgiving period. Please reach out to me with questions any time. I'll continue to provide updates here!
Hi all! We are confirmed for our 29 November release. We will roll out to Genesys Cloud regions in batches on 29 November, 30 November, and 4 December. I'll make a note here after each set of regions goes live. Please reach out any time with questions.
This hasn't hit our org yet, but looking at the before/after, I have to ask if this can be retouched to waste less vertical space. It looks like the amount of vertical space being consumed by the heading and controls easily doubled with this refresh, which takes away from table content visibility. This waste could be drastically reduced by moving the add and search functions back to the previous location.
Thanks Paul for proactively sharing this feedback. I have shared this with our development and design teams. I look forward to hearing further feedback from you when the experience goes live in your region.
Rollout of this change is complete in all regions. Please contact me any time at firstname.lastname@example.org with questions or feedback.
Hi Julianne,Just some feedback on the new UI:1. What is the 'X' button in the top right meant to do as it doesn't seem to do anything (I assumed it would close the contact record and go back to the Contacts/Org search).2. The example default/prompt text in the fields has too much colour or prominence - and is easily confused as an actual data entered.
For example - if we actually have a contact called 'John Smith' - the default/prompt text looks too much like the value has been entered and then doesn't make sense as to why the field is having an error when it visually looks like the value has been entered.
We've already had a few staff contact us saying they can't get rid of 'James' as the middle name - just because it doesn't look like an example and actually looks like a value entered.Also the same with the phone numbers, addresses, etc - whilst the default/prompt text may be useful in describing what should be in the field - it is too prominent and easily confused as data entered. I would prefer these fields to either just say the field name or just be empty and have the example/format in a question mark next to the field name (e.g. like in some of the Queue configuration fields)
3. I also agree with @Paul McGurn about the vertical space - especially in the Contact Summary on the left. Seems like there could be a little less white space between the heading and text (like how it was in the original experience).
Otherwise I'm very glad this rollout has given the opportunity to toggle between the original and new experience, I'd love to see this ongoing in other releases on the platform as well to make these transitions a little easier.Cheers,
Thanks Jeff for the extremely valuable feedback!
Thanks again and please don't hesitate to raise any other items - I appreciate it!
The "X" is now gone. :) As noted, I will provide updates on the plans for points two and three after the holidays. Design and UX are actively evaluating options.
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