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  • 1.  Content Search In Different Languages

    Posted 03-28-2024 10:36

    Does content search work for different languages?

    We created some topics in a different language but when we run a report, we don't see any mention of the topics. When creating the topic, we have set the dialect to the specific language, ex. es-ES.


    Tommy Oudavanh
    ISN Software Corporation

  • 2.  RE: Content Search In Different Languages

    Posted 04-09-2024 20:28

    Yes, as long as the language is set in the flow, the transcription and topic spotting will listen in Spanish.  Your topics need to match your language selection.  Check the support languages on the Resource Center for specific dialects.  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

  • 3.  RE: Content Search In Different Languages

    Posted 04-17-2024 16:28

    Hi Tommy,

    Were you able to search for interactions by the Spanish dialects?

    Anik Dey
    Genesys - Employees

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