Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Content Search

    Posted 09-14-2023 16:14

    In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.


    #Reporting/Analytics

    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------


  • 2.  RE: Content Search

    Posted 09-16-2023 10:25

    Not at this time.  You could export the Interactions and Content views and then a pivot table in Excel.  Otherwise, vote on this one:  Filter on wrap up code in Content Search | Genesys Cloud Ideas Portal (aha.io) that is in development or almost in it.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Content Search

    GENESYS
    Posted 09-26-2023 10:40

    Hey Tommy, this will be added to Content Search by Q1, 2024.



    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------



  • 4.  RE: Content Search

    Posted 02-23-2024 12:42

    Hey Anik,

    Is there a date for this update?



    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------



  • 5.  RE: Content Search

    GENESYS
    Posted 02-23-2024 14:43

    Hi Tommy, we are looking at end of March for this one.

    This is the idea to follow for updates - https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1019



    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------



  • 6.  RE: Content Search

    Posted 02-23-2024 15:09

    Thank you Anik!



    ------------------------------
    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources