Genesys Cloud CX

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  • 1.  Content Search

    Posted 09-14-2023 16:14

    In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.


    Tommy Oudavanh
    ISN Software Corporation

  • 2.  RE: Content Search

    Posted 09-16-2023 10:25

    Not at this time.  You could export the Interactions and Content views and then a pivot table in Excel.  Otherwise, vote on this one:  Filter on wrap up code in Content Search | Genesys Cloud Ideas Portal ( that is in development or almost in it.

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

  • 3.  RE: Content Search

    Posted 09-26-2023 10:40

    Hey Tommy, this will be added to Content Search by Q1, 2024.

    Anik Dey
    Genesys - Employees

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