Workforce Engagement Management

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Copy an Interaction Transcript

  • 1.  Copy an Interaction Transcript

    Posted 08-02-2023 14:23
    Edited by Tracy Vickers 08-14-2023 04:08

    Hi everyone,

    Today we're really excited to release the copy interaction transcript feature.

    You'll now be able to copy an interaction's full transcript and share it with team members, colleagues, and clients via Word, Notepad, Outlook, or any text editor.

    This is particularly helpful when sharing context with an agent for coaching and training purposes. 

    The copy button now appears on the top right of the transcript tab:

    For more information on this feature, please see the relevant docs in the resource center:


    Anik Dey
    Genesys - Employees
    Staff Product Manager

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