Hello Robert and Anton,
Thanks very much for your answers.
I will test with a canned response and let you know if it works.
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MICKAEL MASSOT
Individual Only Contact Account
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Original Message:
Sent: 06-26-2024 18:29
From: Anton Vroon
Subject: Copy and paste script variable in the agent answer of an email interaction
As Robert mentioned Canned responses allow what you are after, check out these links:
https://help.mypurecloud.com/video/canned-responses-insert-a-substitution/
https://help.mypurecloud.com/articles/substitutions-overview/
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Anton Vroon
Original Message:
Sent: 06-21-2024 11:27
From: MICKAEL MASSOT
Subject: Copy and paste script variable in the agent answer of an email interaction
Hello all,
When an agent manage an email interaction in GC, I am looking for a way for the agent to copy/paste a markdown field from a script (loaded with the email interaction) to the agent answer in one click (for example, with a button or a link ; or perhaps via a custom substitution in a canned response).
The content of the markdown field is from a variable retrieved in an inbound mail flow that calls an external business API.
Has anyone already implemented this kind of use or have any idea on how to do that ?
Thanks a lot !
#Implementation
#Integrations
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MICKAEL MASSOT
LAZULI Consultant
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