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  • 1.  Creating and Alert Rule with SMS

    Posted 04-18-2024 12:01

    Hello! Create an alert rule - Genesys Cloud Resource Center 
    We are not finding if there is an SMS cost associated or SMS set up needed to receive SMS Alerts. 

    Can anyone point us to information regarding the cost of SMS when using it for Alerts only? 

    Thanks! :) 


    #Unsure/Other

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    Matthew
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  • 2.  RE: Creating and Alert Rule with SMS

    Posted 04-18-2024 12:03
    Edited by Matthew Brannon 04-18-2024 12:04

    Yes, SMS setup is required. Thanks, Russ! 



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    Matthew
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  • 3.  RE: Creating and Alert Rule with SMS

    GENESYS
    Posted 26 days ago
    Edited by John Ealy 26 days ago

    Hi Matthew, you can review inbound and outbound rates; any other applicable fees for SMS short codes and SMS long codes here. The same link provides information about the Fair Use policy for BYO SMS usage, if you choose to bring your own SMS carrier rather than use Genesys Cloud Voice. Thank you!


    Original Message:
    Sent: 04-18-2024 12:01
    From: Matthew Brannon
    Subject: Creating and Alert Rule with SMS

    Hello! Create an alert rule - Genesys Cloud Resource Center 
    We are not finding if there is an SMS cost associated or SMS set up needed to receive SMS Alerts. 

    Can anyone point us to information regarding the cost of SMS when using it for Alerts only? 

    Thanks! :) 


    #Unsure/Other

    ------------------------------
    Matthew
    ------------------------------



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