Genesys Cloud CX

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  • 1.  Custom Contactable Time Sets

    Posted 08-15-2022 07:25
    Hi ,

    I have to create a custom "Contactable Time set"  for outbound dialing. Our client has provided the dialing times in column "B". In column "D" I have put the time zones that I think are correct as per Genesys documentation. Can somebody please confirm if I my mappings are correct or if this can be done in a better way.




    Thank You
    Praveen
    #Outbound

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    Praveen Kumar
    HCL Technologies Ltd.
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  • 2.  RE: Custom Contactable Time Sets

    Posted 08-16-2022 10:22
    Hi Community,

    Any help/suggestions here please.

    Thank You
    Praveen

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    Praveen Kumar
    HCL Technologies Ltd.
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  • 3.  RE: Custom Contactable Time Sets

    GENESYS
    Posted 27 days ago
    Hi Praveen,

    Two Pro Services Principal Consultants, or also known as our very own "Above Average Joes," were on the Q&A Show this week and tackled some community questions ranging the gamut of topics including, but yours was one of them! Check out the minute markers below and hope you enjoy the episode:

    2:38 - In- Queue Email Flow Triggers
    9:20 - Searching Outbound Email Interactions
    15:25 - Tagging Callback Interactions
    19:39 - Busy Fax Signal
    26:21 - Dialogflow Delays
    29:53 - Recall Attempts
    33:13 - Call Recording Policy
    39:22 - Schedule Callbacks
    42:40 - Custom Contactable Time Sets

    We also highlight a new website revamp that, if you leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


    Cheers,

    Matt


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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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