Genesys Cloud - Main

 View Only


Discussion Thread View

  • 1.  Deactivated and activating members in a queue

    Posted 11-29-2023 12:40

    Looking for the permission that allows this


    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Marilyn Cambria
    Becton Dickinson and Company
    ------------------------------


  • 2.  RE: Deactivated and activating members in a queue

    Posted 11-29-2023 14:36

    Hi Marilyn I believe its:

    Routing > Queue > Edit or Routing > QueueMember > Manage 



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 3.  RE: Deactivated and activating members in a queue

    Posted 11-30-2023 09:35

    thankyou

    that is what I thought- but testing didnt prove that



    ------------------------------
    Marilyn Cambria
    Becton Dickinson and Company
    ------------------------------

    Original Message


  • 4.  RE: Deactivated and activating members in a queue

    Posted 11-30-2023 12:02
    Which view are you trying to do this in?


    Sensitivity Label: General




    Original Message


  • 5.  RE: Deactivated and activating members in a queue

    Top 25 Contributor
    Posted 11-30-2023 12:27
    Edited by Caleb Smith 11-30-2023 12:28

    Hi Marilyn,

    You can find the answer you're looking for using the resource center: Activate and deactivate agents in queues - Genesys Cloud Resource Center (mypurecloud.com)

    Prerequisites

    • Any permissions required for the particular view

    I'd suggest using the resource center to find the view you are looking for and its associated permissions.



    ------------------------------
    Caleb Smith
    Interstate Gas Supply, Inc.
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources