Genesys Cloud CX

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  • 1.  Default list of Sentiment phrases

    Posted 02-02-2023 14:29
    Is there a way to pull the list of sentiment phrases that come out of the box prior to using the sentiment feedback functionality? We have a business partner who is interested in what is tagged sentiment-wise on default. Thanks!

    Jared Yarbrough
    AAA Club Alliance Inc.

  • 2.  RE: Default list of Sentiment phrases

    Posted 02-03-2023 05:43
    Hi Jared,

    Firstly, welcome to the Genesys Communities - have you joined the WEM Community? Your question is related to our WEM product suite and the WEM Community is the ideal place to ask your question and all future queries around WEM.


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