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Hi All,I am facing delaying calls getting dialed. Have 150 users in 3 campaigns on Predictive Dialler. But the outstanding calls never go beyond 5 calls even if I have 50 Effective Idle Agents in Each Campaign.
Can someone help.
"When Number of Outbound Lines is left blank or set to zero, outbound lines are divided evenly between campaigns. For example, if you have 300 lines and 2 campaigns, each campaign is allocated 150 lines. For a scenario with 300 lines and 3 campaigns, 100 lines is reserved for each campaign.
When one or more campaigns has a configured threshold, lines are reserved as configured, with any remaining lines split equally among campaigns whose threshold is zero or blank. For example, if you have 300 lines, 1 campaign configured to use 290 lines, and a second campaign set to 0 or left blank, the first campaign would have 290 lines, and the second 10. Or, if you have 1 campaign configured to use 290 lines, and two campaigns left blank or set to zero, the first is allocated 290 lines and the others 5 lines each."So maybe try setting a specific value to force a higher number of lines.
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