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  • 1.  Delete Alert Rules Created By Other Users

    Posted 09-19-2023 09:00
    No replies, thread closed.

    Just curious if there is a way to delete an Alert rule created by another users in the Workspace Alerts. We have supervisors who may create user presence alerts that deliver to other users; however, if the supervisor leaves and the alert is no longer needed how can we delete the alerts they created? Do we need to have an admin log in as them to delete the rules? If so, what happens if the supervisor is removed from the system before alerts are deleted?

    I wanted to enter as an Idea on Ideas Lab, but before I do, I wanted to see if anyone has any feedback on this. Thanks.


    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics
    #Unsure/Other

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    Nicki Dehn
    AAA Club Alliance
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  • 2.  RE: Delete Alert Rules Created By Other Users
    Best Answer

    Posted 09-19-2023 11:50
    No replies, thread closed.

    @Nicole Dehn - Currently, it is not possible to manage/delete the alert rules owned by others. The goal of this idea is to enable sharing alert rules with others as well as administration by admins Alerts: Add Ability to Share Alerts/Rules | Genesys Cloud Ideas Portal (aha.io). Please add your vote and provide any additional requirements on this idea as needed.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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  • 3.  RE: Delete Alert Rules Created By Other Users

    Posted 09-19-2023 11:53
    No replies, thread closed.

    Thank you for your response; will vote on the idea. Have a great day!



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    Nicki Dehn
    AAA Club Alliance
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    Original Message


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