A place to ask questions, connect with others, and stay in the know
Just curious if there is a way to delete an Alert rule created by another users in the Workspace Alerts. We have supervisors who may create user presence alerts that deliver to other users; however, if the supervisor leaves and the alert is no longer needed how can we delete the alerts they created? Do we need to have an admin log in as them to delete the rules? If so, what happens if the supervisor is removed from the system before alerts are deleted?
I wanted to enter as an Idea on Ideas Lab, but before I do, I wanted to see if anyone has any feedback on this. Thanks.
@Nicole Dehn - Currently, it is not possible to manage/delete the alert rules owned by others. The goal of this idea is to enable sharing alert rules with others as well as administration by admins Alerts: Add Ability to Share Alerts/Rules | Genesys Cloud Ideas Portal (aha.io). Please add your vote and provide any additional requirements on this idea as needed.
Thank you for your response; will vote on the idea. Have a great day!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.