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Depreciation of canned report

  • 1.  Depreciation of canned report

    Posted 06-22-2022 09:59
    Hi, I've just seen that the  User Status Detail Report will be remove from Purecloud.

    I look into the performance vues but was unable to get the same infos.

    Is someone know how to get the same report with the list of all status and substatus with the starting and ending time?

    Thanks

    #Reporting/Analytics

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    Marc Gervais
    Gestcom
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  • 2.  RE: Depreciation of canned report

    GENESYS
    Posted 06-22-2022 15:47
    Hi Marc,

    Based on the post from Genesys about this deprecation, any reports not handled via Performance Views will have their data migrated over, and the removal of canned reports will be a one-by-one process based on usage and the new version of that data within Performance Views. Currently, user secondary status details are not in views but this is in the works.


  • 3.  RE: Depreciation of canned report

    Posted 06-24-2022 09:09
    Brad, can you tell me where the post from Genesys is?

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 4.  RE: Depreciation of canned report