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  • 1.  Dial fresh leads on priority

    Posted 05-16-2024 12:37

    Hello folks,

    We do predictive outbound campaigns with some retry attempts for certain system dispositions, but our retry interval is around 26 hours. The question is, can I prioritize dialing fresh records first before retrying existing records? The whole Idea here is every time present/prioritize  fresh leads to agents and once fresh leads are done, get the retry calls

    Apriciate if any advise 



    Hasitha Perera
    Ark Insights Co Ltd

  • 2.  RE: Dial fresh leads on priority

    Posted 05-16-2024 12:41

    One thing you might consider is not using retries, but send these to a workflow that can hold the contact and reinsert back into the list as priority or not at the specified time.  Let me know if you would like to find out more. 

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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