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  • 1.  Dialogfow CX Integrations with Multiple Google Projects

    Posted 05-29-2024 13:53

    I've successfully integrated Dialogflow CX with Architect. However, I notice I'm only able to add a single Dialogflow CX Integration. We have multiple Google Projects for different customers so that way we can keep the billing separate. Is there a way to add on credentials instead of replacing them?


  • 2.  RE: Dialogfow CX Integrations with Multiple Google Projects
    Best Answer

    Posted 05-30-2024 08:24

    The supported method of accessing Google Dialogflow CX agents from multiple Google Projects is to use the Consumer Project and Resource Project model as described here: In summary the Dialogflow CX agents are in the various Resource Projects. The GCP Service Account entered into Genesys Cloud integration belongs to the Consumer Project and it can be granted permissions to the CX agents in the other projects.

    However that won't work for your intended use case since all Billing is determined by the Consumer Project so this configuration will not allow you to keep the billing separate. I think you'll need to submit a feature request for increasing the number of Dialogflow CX integrations that can be installed in Genesys Cloud Orgs.

    Brad Wehmeier
    Lead Software Engineer
    Genesys - Employees

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