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Disconnected [Remote party is not responding to call change request]

  • 1.  Disconnected [Remote party is not responding to call change request]

    Posted 09-10-2023 23:30

    Hello Genesys Family,

    Hope everone is doing well.

    I wanted to know about the disconnect respose logged into CIC logs.
    "Disconnected [Remote party is not responding to call change request]"

    From the messsage, we can understand that the disconnect was initiated from far end (customer side) but I did not understand the mean of this message.
    If someone have any documents or more detailed information above this message, request you please share.
    Thanks in advance of your inputs.

    Regards,


    #SIP/VolP

    ------------------------------
    Sachin Nangia
    Nucleus Software Exports Limited
    ------------------------------


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