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  • 1.  Display issue when viewing group members by inclusion rule?

    Posted 03-20-2023 03:09
    No replies, thread closed.

    If any of you use inclusion rules for group membership, can you please check if it goes funky when you try to scroll the members by rule?  It seems like I can repeatedly scroll and the member list keeps on repeating.


    #Omni-ChannelDesktop/UserInterface

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    Vaun McCarthy
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  • 2.  RE: Display issue when viewing group members by inclusion rule?

    Posted 08-06-2023 01:15
    No replies, thread closed.

    Sorry Vaun for long delay in answering.  Are you talking about adding members to a group or to a queue?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Display issue when viewing group members by inclusion rule?

    Posted 08-06-2023 16:56
    No replies, thread closed.

    Group - using inclusion rules.



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    Vaun McCarthy
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    Original Message


  • 4.  RE: Display issue when viewing group members by inclusion rule?

    Posted 08-06-2023 20:54
    No replies, thread closed.

    So, to get on the same page.  You are using a Skill Expression Group to assign members to the group.  Yes, that scrolling does have some issues, especially if you have a larger number of members (over 100).  Also, it is looking dynamically at all the users in your system for the skill and skill level so that can take time and requires updating.  If you have a small number (less than 100), that list is being updated more frequently and can cause the behavior you are experiencing.  Genesys is working on this and the Queue membership anomalies when using Skill Expression Groups.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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