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File format for Downloading Transcripts from Interaction details

  • 1.  File format for Downloading Transcripts from Interaction details

    GENESYS
    Posted 05-27-2022 05:55

    Hi all,

    We are currently in the research phase for providing functionality to enable users to download Transcripts created in Genesys cloud. We intend to provide users with a download option for both Voice and Digital Transcripts. We would like to understand all the preferred formats for downloading the Transcript . 

    We would like to hear from you about the appropriate file format that fits a similar use case for your organization for e.g. Text file without Timestamp, Text file with Timestamp, HTML file with Source folder, PDF, JSON etc.,

    Please don't be limited to the above choices and provide your suggestions for the preferred download format. 


    #GenesysCloudCX
    #InteractionAnalytics
    #SpeechandTextAnalytics

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    Dilipkarthik J
    Genesys - Employees
    Staff Product Manager
    WEM
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