Hello Philip,
Without the examples, its hard to help. If you haven't resolved this issue I would recommend opening a case with customer care to get the examples investigated.
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 05-22-2024 10:50
From: Philip Thys
Subject: Duplicate Results On Scheduled Interaction Performance Reports
Hi
We currently have a customer who's scheduled Interaction reports show double entries for certain times of the day.
This does not occur when manually running.
I'll post some examples later, but in the meantime does anyone have experience of this please?
Kind Regards
#Reporting/Analytics
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Philip Thys
British Telecommunications PLC
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