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  • 1.  Embed Genesys Cloud widgets / Knowledge portal on Sharepoint site

    Posted 02-19-2024 22:47
    Edited by Calvin Ostin 02-26-2024 16:57

    Hello Everyone,

    Please would anyone be able to advise on if it is possible to embed Genesys Cloud widgets, eg: web chat widget, and knowledge content portal on a Sharepoint online site?

    We tested with the embed content on Sharepoint, however, it appears that it needs to be an iframe element.

    Thanks and regards,


    #DigitalChannels

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    Calvin Ostin
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  • 2.  RE: Embed Genesys Cloud widgets / Knowledge portal on Sharepoint site

    Posted 02-20-2024 01:20

    It's been a long time but I seem to recall this is something your Sharepoint admins have to allow at the site level.  Although that may have been on-premise.



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    Vaun McCarthy
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  • 3.  RE: Embed Genesys Cloud widgets / Knowledge portal on Sharepoint site

    Posted 02-20-2024 20:30

    Just going back to this and what I tried to do about a year or two ago.  What I managed to get working was to have the knowledge/message code snippet in a Confluence page and then embedded via a web part that Confluence page into Sharepoint. Not the prettiest but this was just for a demo/POC.



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    Vaun McCarthy
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