Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

1.I am working as contact center engineer and Need to implement/Configure the new call flows and other as required by BU.

2.I have competed Genesys Cloud eLearning courses which is really helpful for system administrator and contact center engineer to get know the

complete knowledge on genesys cloud.

It really describes and well documented for the below modules.

Genesys Cloud Routing
Genesys Cloud Telephony and System Basics
Genesys Cloud Recording and Quality Management Basics
Agents: The Basics
Agents: Interactions
Agents: Analytics
Supervisors: Setting Up Genesys Cloud
Supervisors: Managing Agents
Supervisors: Analytics
Supervisors: Reporting
Supervisors: Advanced Management
Google Covid-19 Rapid Response Virtual Agent Course
Agentless Voice Notifications
Web Chat

3.I am new to genesys cloud platform using this courses, I have gained more knowledge and insights of how to create call flows

and other configurations which is needed for our Contact center needs

4.I am planning to go for the Exam - Genesys Cloud CX Certified Professional - Consolidated certification in couple of months, And the above course will give you

fair idea to go for this certification

5. We are into the genesys cloud for 1 + years 

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

1. What is your role?
   Sr. Director - Innovation Architects
2. Which Beyond course(s) have you found most valuable for your role?
   Deep dives into AI technology
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   Understanding the Architect mindset - making it all work together under one roof.
4. Have you completed any certifications? And if so, which one(s)?
   Yes, but need to re-up them - all the GCx ones.  

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?

Hey Mitch,

Here are my answers:-

1. What is your role?
   I am a Contact Center Designer & Consultant.
2. Which Beyond course(s) have you found most valuable for your role?
   -Getting to Know Genesys
   -Genesys Cloud Roadmap
   -Contact Center CX Foundations: Essential Knowledge
   -Getting to Know PureConnect
   -PureConnect Dialer
   -Managing and Monitoring PureConnect On-premise Subscription for Partners
   -Genesys Cloud Routing
   -Genesys Predictive Engagement
   -DevCast Tutorial #1 | How to Integrate PureCloud Client Functionality into Any Web App or CRM
   -DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call
   
   
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
   I learnt a lot about how Genesys is different from Cisco/Avaya and what additional benefits we have of using Genesys.
   Things that are easier in Genesys and what I can suggest to my customers etc.  
4. Have you completed any certifications? And if so, which one(s)?
   -Genesys Cloud Certified Partner (CCP)
   -preparing for Genesys Cloud CX Certified Professional
   

Want to win a free prize!?

Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

To enter in this contest, answer the questions below by replying to this thread:

1. What is your role?
2. Which Beyond course(s) have you found most valuable for your role?
3. What was your biggest takeaway? Or what was the most valuable thing you learned?
4. Have you completed any certifications? And if so, which one(s)?

Check out the prize wall to view the available prizes including: up to $100 for NFLShop.com, apparel items, a fire pit, air fryer, and more!

Contest Rules:

1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
2. Your post must include a valid answer for each question.
3. Your post must be in the appropriate contest thread for your respective role. 
4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?