Hello,
In an evaluation form, I am asked to have a critical question where its score will not be included in the main scoring, but only in the critical score.
I have created an evaluation form with two question groups. First group has questions with scores adding up to 100. In the second group, there is a critical score question with a score of 1. I set the weight of the second group to 0.
When the weighting is 0, the critical score is calculated to be 0% regardless of the answers. From this article, Evaluation form weights - Genesys Cloud Resource Center, I assumed that the weighting would not be included in critical score calculations.
"The critical score is calculated as follows:
(Critical Question 1 Points / Total Number of Critical Question Points) + (Critical Question 2 Points / Total Number of Critical Question Points) +….+ (Critical Question N Points / Total Number of Critical Question Points) "
This doesn't seem to be the case. Is there a way to calculate the critical score, but omit its scoring from the main score?
Here is an example:
#QualityManagement------------------------------
Sema Kuru
Call Center Resources Dan. A.S
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