@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

We need to delete all agent evaluations after 12 months. Is there a feature on the roadmap for introducing this option for QM?

Regards

Klaas Huizenga

Rabobank Netherlands

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Herrick, does this apply to Speech & Text Analytics data such as transcripts, acoustic data, topic detection, and sentiment data as well? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Hey @Shelby Cronk, I checked with my coworker that works in the Speech & Text team and he confirmed that "If all recordings for an interaction is deleted then STA data is also deleted along with the transcripts"

Herrick, does this apply to Speech & Text Analytics data such as transcripts, acoustic data, topic detection, and sentiment data as well? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

Herrick,

Can you tell me the retention period (how long it is retained, because I'm sure it isn't forever) for:

• Evaluation Summary Information
• Evaluation Detail Information
• Coaching Summary Information
• Coaching Details including notes and attachments

Hey @Shelby Cronk, I checked with my coworker that works in the Speech & Text team and he confirmed that "If all recordings for an interaction is deleted then STA data is also deleted along with the transcripts"

Herrick, does this apply to Speech & Text Analytics data such as transcripts, acoustic data, topic detection, and sentiment data as well? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)? 

These are all part of the stats and metrics in the platform and kept as long as your data retention is set, even if you delete recordings, this information is kept. 

Herrick,

Can you tell me the retention period (how long it is retained, because I'm sure it isn't forever) for:

• Evaluation Summary Information
• Evaluation Detail Information
• Coaching Summary Information
• Coaching Details including notes and attachments

Hey @Shelby Cronk, I checked with my coworker that works in the Speech & Text team and he confirmed that "If all recordings for an interaction is deleted then STA data is also deleted along with the transcripts"

Herrick, does this apply to Speech & Text Analytics data such as transcripts, acoustic data, topic detection, and sentiment data as well? 

Hi Shelby,

We actually retain the evaluations even after the recordings are deleted.

@Tracy Vickers I had this come up again today. 

If recordings are set to be deleted at 120 days, will the evaluation information also be deleted at 120 days or is it the 90 days I found previously ? Will there any data retained (e.g. total/critical scores available in Evaluation Views)?