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  • 1.  Evaluator Report

    Posted 05-23-2024 11:06

    Hi there!

    Is there a way to run a report specifically for evaluators? I'd like to see how many evaluations have been completed per evaluator, but have only seen evaluations for agents. 


    #Reporting/Analytics

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Evaluator Report
    Best Answer

    Posted 06-26-2024 00:38

    If you go to the Performance then Evaluations

    You will be presented with the Evaluator Activity View:

    As for other pretty pictures, the data is there and here is an example we produced in Power BI for one of our clients using Ttec Insights:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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