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Hi Vaun,Assuming Agent 1 is transferring the active outbound Call - I would expect the 'Call' segment landing in in Queue B would inherit the 'Default Script' set under the Queue 'Voice' tab (as this is what's happening in our environment now).Alternatively if transferring via a DNIS back into an Architect flow, the script could also be set via the Screen Pop step.Cheers,Jeff.
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