Also looking to confirm how agents get into this Expired state, it appears to be a default state after a chat gets dropped or rejected. Can anyone confirm?
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John Royal
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Original Message:
Sent: 05-30-2023 10:24
From: Emile Kalala
Subject: Explanation/definition of "Expired" Reason on Pulse real time views
Hi all,
Does anyone know what is the Explanation/definition of "Expired" (highlighted in red) in the below screenshot on the Pulse view?
The customer received that and would like to understand what that refers to.
We don't see this very often and I could not find an explanation/definition on Pulse as well.
Regards
Emile
#Reporting/Analytics
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Emile
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