Workforce Engagement Management

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  • 1.  explanations requests reaches only his supervisor

    Posted 07-25-2023 07:22

    How can I ensure that the adherence explanations requests from a staff member reach ONLY their direct supervisor?
    Which settings define exactly who receives the notification from this employee?

    We are an organisation with about 120 employees, 6 supervisors.
    And I want to make sure that only the direct supervisor receives the report.

    thank you in advance for your support


    Petek Caranzi
    Zurich Insurance Group

  • 2.  RE: explanations requests reaches only his supervisor

    Posted 07-25-2023 09:20

    Hello Petek,

    Today, the notification is routed based on permissions.  If the request comes in for Management Unit 1, then any user with both the  "Workforce Management > Adherence Explanation > Edit" and the "Workforce Management > Adherence Explanation > Notify" in the context of a Division that includes Management Unit 1 (or the Business Unit where Management Unit 1 lives) will get the notification.  

    If you have many teams in the same management unit, you won't be able to configure it so that just the relevant supervisor gets the notification today.

    We do have a new feature in progress where all approval notifications can be configured to go to their 'Manager', this will be out sometime in the first half of next year.  

    Joe Behymer, Director
    PureCloud Workforce Management Development Team

  • 3.  RE: explanations requests reaches only his supervisor

    Posted 08-24-2023 15:20
    Hi Petek,  
    My name is Olga Revilla and I am a UX Researcher at Genesys. I would love to discuss with you this issue with the Tempo app, as well as other questions about the usage of the Tempo app within your organization. 
    Would you mind to schedule a 60 minute appointment with me via this link?
    If there are not available times that work for you, please let me know and I will do my best to find a time that works for your schedule. 
    As a thank-you gift for your time and contributions, you can choose among a $100 USD USD e-gift card, swag, charity donation, or 15,000 GCAP Points. 
    If you have any questions about the study, email me at , and I'd be happy to help!  
    I look forward to meeting with you!  
    Olga Revilla
    Be prepared:  
    • Review the UX Research Participant's Expectations 
    • Have a computer with internet access and find a quiet, disruption-free place, if possible. 
    • Check your audio and video beforehand to ensure they work properly.   

    Olga Revilla
    Genesys - Employees

  • 4.  RE: explanations requests reaches only his supervisor

    Posted 08-29-2023 07:08

    Hi Olga


    Thank you for your Email.

    I hope Thursday is good for you too.


    I look forward to meeting with you.


    Best regards

    Petek Caranzi 



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